Santhosh Ramachandran

Helping the organization popularize the excellent work to de-stigmatize mental illness and increase enrollments for various services.

Responsible for executing sales strategies to expand into alternate market segments. Providing support to existing customers (distributors). Execution of digital marketing strategies. Conduct market research for improving existing products and developing new products. Enabling Re-Time to penetrate emerging markets such as India & UAE.

Planned and directed all functions of the company – enforced strong leadership skills to ensure efficient/effective utilization of corporate resources. Developed sales, marketing plans & programs for company sales personnel. Responsible for launching unique services & programs which resulted in increased revenues and higher brand recognition. Forged new strategic partnerships to boost sales & revenues. Currently clocking annual turnover of 3 million rupees.

Assessed the complete health, life and general insurance needs of the client and provided effective solutions to ensure comprehensive protection for the whole family. Distributed Mutual Fund Products of all Asset management Companies in India. Managed complete service requirements of more than 200 individual customers. Extensive experience in customer service; achieving highest levels of customer satisfaction. Built up a sustainable referral channel for new customers using the existing customer base. Secured membership to performance clubs in the years 2006, 2007, 2008, 2010 and 2013. Achieved 100% growth in Life insurance business in 2006-2007 & 2007 - 2008. Achieved 125% growth in Health Insurance business for the year 2012-13 by implementing Digital Marketing strategies.

Processing and compiling reports from multiple trading platforms. Analyzing the trades and identifying reconciliation breaks. Prescribing tasks to relevant teams to fix the reconciliation breaks. Updating the process and workflow on a continuous basis.

Providing telephonic customer service in a high-volume contact center with the aim of resolving customer issues within the first call. Booking settlements for mortgage transactions. Providing support services to ensure fulfillment of organization's SLAs.

Managing property in possession process which includes discussing the process with customers and assisting them with any queries, managing escalated complaints and disputes on written off sold and outsourced accounts. Receiving and making calls to customers and partners across various product portfolios, resolving their queries in a timely manner, and completing necessary actions, as needed.

Reviewing students' projects for digital marketing Nanodegree program as per the rubric. Providing detailed and constructive feedback to help the student identify key areas for improvement.