Princee Sharma

Handling enquiries regarding Visa and job assistance for several international locations; Team handling; Achieving sales targets.

Looking after one of their key accounts; Single point of contact of all AI-based app related queries; Countries with direct interaction are Indonesia, Vietnam, Philippines, Costa Rica, Peru, MEKSA – Saudi Arabia, Oman, Pakistan, UAE, Bahrain; Making sure of proper engagement of end users with the app; Preparing reports and analysis; Working on AWS platform – QuickSight; Handling admin panel for creating different content, gamification and other app related activities; Initiating engagement programs so as to increase the active users for the app; Requirement gathering from the countries’ SPOCs related to advancement they require in the app; Conducting time to time in-app surveys; Intensively working on PPT.

Responsible for Job confirmations from Media-In to Media-Out; Single point of contact with the clients for all service related concerns; Complete work module on CRM; Attending team meetings, discussing reports for better understanding regarding processes and practices, and attain expectations of Supervisors; Assisting other management team members in identifying trends and establishing Business & Customer Satisfaction goals; Ensure achieving desired service levels and taking corrective action, as needed; Preparing reports and present Business data to improve processes, ensure resources are properly allocated, and maximize Business efficiency and customer satisfaction; Price negotiation with the customer and closure of the job; Validating and Authorizing Advance Refunds; Invoicing; Maintaining a positive, empathetic and professional attitude toward customers at all times; Keeping records of customer interactions, transactions, comments and complaints; Performing training sessions to new joinees.