Liberty Dhiryan
@libertydhiryan
Team Manager at IndiaMART Intermesh Pvt Ltd
Baghpat
Liberty Dhiryan is an experienced professional with a background in client relationship management and customer service. She has a proven track record in driving revenue generation, managing client retention, and leading teams in digital marketing environments. Her experience spans roles at IndiaMART Intermesh, Godfrey Phillips, and Marks and Spencers, demonstrating strong skills in problem resolution and operational efficiency.
Experience
Team Manager
IndiaMART Intermesh Pvt Ltd
Working as Relationship Manager-Client Servicing in Tele Annual Department for West Region. Handling 5 individual team and driving them towards common objective of delivering quality digital marketing service. Retention and nurturing of former clients through strategic customer relationship management. Driving revenue generation through renewals and upsell for all existing customers. Analyzing the data, interpreting, and then driving it among the team members is part of daily KPI. Training and mentoring team to provide superlative experience to all IndiaMart customers. Redefining client engagement parameters to deliver better ROI and satisfaction to the clients on online B2B Platform.
Customer Service Executive
Godfrey Phillips India (24 Seven)
Customer Service Priority, Customer Query Resolution, Cashiering, Managing the smooth function of the store, Managing Inventory, Receiving and Transferring Goods.
Customer Service Agent
Marks and Spencers
Helping Customers, Listening and Resolving their Complaints.
Tele-caller Trainee in Health Insurance
SMC Insurance Pvt. Ltd
Cold calling for approximately 300 customers in a day and sell Health Insurance Plans.
Education
Tata Institute of Social Sciences
Advance Diploma
Tata Institute of Social Sciences
Bachelor in Vocation Education
Tata Institute of Social Sciences
Diploma in Sales & Marketing
C.B.S.E Board
12th
C.B.S.E Board
10th
Licenses & Certifications
Advance Diploma
Tata Institute of Social Sciences, Mumbai
Bachelor in Vocation Education
Tata Institute of Social Sciences, Mumbai
Diploma in Sales & Marketing
Tata Institute of Social Sciences, Mumbai