Arabinda palai

Responsibilities include providing guidance to prospective students, assisting with the application process, conducting informational sessions, managing admissions interviews, and maintaining communication with applicants.

Using Salesforce to manage customer Data. Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. Meets assigned targets for profitable sales volume and strategic objectives in assigned products. Establishes productive, professional relationships with key personnel & vendors in assigned products. Budgeting, rate negotiations and managing business expenses and revenues or P& L account completely. Managing team of sales, pre-sales, marketing and support professionals. Strategic planning for B2C Sales, B2B Sales, and Delivery Methodologies & customer management based on business requirement. Proactively assesses, clarifies, and validates customer needs on an ongoing basis. Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. Achieve strategic customer objectives defined by company management. Providing necessary training to the sales force regarding product presentation, institutional dealing and customer handling. Define, track and improve key product metrics and monitor those metrics. Collate and analyze key daily/weekly/monthly data on various features performance and report key findings. Generate new product ideas, enhancements to existing product and collate requests from both internal and external requestor. Undertake market research and be an expert with respect to the competition. Evaluate new product opportunities for Company fit & from an audience and technology perspective. Analyze internal systems and recommend enhancements to improve productivity. Work with marketing groups to implement campaigns.

Product Handled: premium Credit Cards. Collect fresh leads and existing leads from company and convert them into sales. To manage credit card sales productivity through open market channels, by closely working in harmony with the staff and the sales officer assigned. Catering to corporate clients, privilege banking customers & general banking clients. To track business/product performance on critical parameters and take initiatives for improvement of same. Act as a single point of escalation for clients of credit cards and take up with relevant support teams. To align and achieve the set Annual Operation Plan (AOP) through target achievement. Customer query handling & conflict management with end to end service resolution ensuring customer satisfaction. Experience in charting out strategies and contributing towards enhancing business volumes & growth and achieving revenue & profitability. Training of sales force, leading them to attain optimum productivity.

Product Handled: BUSSINESS LONE DEPARTMENT. Generate business through internal channels, cold calling and referral programs. Enhancement of customer value. Meeting the clients and closing the deal, build personal credibility and manage customer and relationship. Maintain complete relationship record. Building relationship with customers and the community to promote long term business growth. Meet existing customers to review current products and services and expand sales opportunities.