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Sam Conrad

@samconrad

Team Lead at Myriad Tech Consultants Pvt Ltd

Beltola, Guwahati, Assam

Myriad Tech Consultants Pvt LtdUtkal University

A rigorous, task driven professional with 10 years of work experience in outbound and inbound sales and customer service. Adept at leveraging superior communicative and interpersonal skills to interact with diverse individuals and groups at all organisational levels.

Experience

Team Lead

Myriad Tech Consultants Pvt Ltd

•Jun 2020 - Present•Guwahati

Managed a team of Outbound Sales associates and got them to outperform. Provided training as and when required. Handled escalations.

Business executive

Annexis Business Solutions

•Mar 2016 - Nov 2019•Jammu

Worked in an inbound US process. Helped Indian businessmen aspiring to start business in US with their warehouse requirements. Handled escalations.

Customer Care Executive

Panash International

•Jul 2014 - Mar 2016•Jammu

Worked in an Outbound Australian process. Set up appointments for Solar clients.

Customer Care Executive

Pearl Communication

•Apr 2012 - Jun 2014•Jammu

Worked in an Inbound Australian Solar process. Explained about the products and services to inbound customers. Fixed appointments for technical visits.

Education

Utkal University

BA

Jan 1998

BA degree obtained in 1998.

Skills

Outbound Sales
Inbound Sales
Customer Service
Team Management
Training
Escalation Handling
US Process
Australian Process
Appointment Setting