CAROLIN SWAMY

Consistently exceeded sales targets, contributing to revenue growth by leveraging effective prospecting, negotiation, and closing strategies. Developed and executed strategic account plans to acquire and retain key clients, resulting in increased customer satisfaction and loyalty. Identified and capitalized on new business opportunities, driving new client acquisition and expanding the company's market presence. Mentored and trained junior sales representatives, fostering a high-performing team culture and supporting their professional growth. Collaborated with cross-functional teams, including marketing, product development, and customer success, to align strategies and deliver exceptional customer experiences. Proactively managed client relationships, conducting regular business reviews, identifying upsell opportunities, and ensuring long-term customer success. Generated monthly and annual sales reports to determine growth and areas requiring improvement.

Managed complete B2B sales cycle in a self-start mode, with great exposure of working with the NA market. Delivered Sales training to over 3 new representatives on lead generation, Sales tools, best practices and protocols. Helped team to create an effective sales process to achieve desired targets. Conducted comprehensive market research to find the best tools for optimizing the sales process. Expanded new business by implementing effective networking and sales strategies. Secured new clients through targeted prospecting and networking(Mainly through LinkedIn, Lusha and Apollo.ai). Leveraged trends in customer industries and marketplaces to shape solutions and approaches. Secured long-term accounts by delivering polished, impactful sales presentations. Demonstrated products to show potential buyers benefits and advantages and encourage purchases.

Built stable pipeline harnessing multiple distribution channels and sales strategies. Secured new clients through targeted prospecting and networking with help of sales intelligence tools such as LinkedIn sales Navigator and Apollo.ai. Strategise with Sales Managers to improve performance and processes. Extensive use of CRM (salesforce.com/ salesloft ) to maintain accurate activity, contact and account information of all customers and prospects. Maintains records on each lead and insures they are reported in the chosen CRM (SalesForce.com), reports on the number of leads in each stage of the marketing and sales funnels. Leveraged CRM data to send targeted emails designed to increase sales. Demonstrated ability to work in a high dynamic team environment while also working independently.

Independently and successfully managed full sales cycle, from lead qualification, prospecting, pitching and close. Cold-called 80+ customers and 20+ potential customer on daily basis with a conversion of at least 20%. Continuously met monthly sales targets by quickly identifying and driving new business opportunities. Maintaining the record of 3 hours talking everyday proved my ability to connect with the customers and maintain good rapport with them, this helped in converting maximum of my sales. Made extensive use of calling software to log and keep track of my calls by taking important notes and setting up call reminders.

Successfully managed 60000 GBP budget projects and successfully achieved scheduled goals. Improved customer satisfaction ratings by 35% by improvising the customer service. Planned, supervised and organised at-least 3 projects every month of different sizes. Simultaneously worked as marketing executive to nd the market position of the company and worked towards improvising it.