Mohd Luqman

Developed profitable new business partnerships to enhance brand reach and growth capabilities. Built new business partnerships to drive customer acquisition and generate revenue. Optimised sales methods to best acquire, develop and retain customers.

Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency. Managed and mentored team of 15 people to deliver exceptional service. Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment. Identified and analysed business needs through meetings, customer discussions and in-depth research to implement appropriate solution. Identified cross-selling opportunities through ongoing customer needs analysis. Evaluated team performance to identify areas requiring improvement. Managed all aspects of product development, from design to overseeing development, quality assurance and deployment. Evaluated project requirements, identified challenges and proposed alternatives using research and data. Integrated third-party applications into existing software, enhancing features and performance. Partnered with engineering team to check and optimize interfaces between hardware and software applications.

Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation. Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews. Planned and developed winning strategies to increase sales, expand territories and boost market positioning. Attended conferences and trade association meetings to represent company, build industry networks and promote new product lines. Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability. Prepared reports and presentations detailing business development activities and outlining new initiatives. Created effective marketing, sales and promotional initiatives to drive revenue. Assisted in all software development project aspects, such as planning, design and building. Worked closely with various teams, checking and maintain high quality standards throughout software development lifecycle.

Identified opportunities for growth, expansion and sales by conducting market research. Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships. Maximised sales opportunities by determining and standardising best practices. Addressed and resolved customer complaints in efficient, effective and timely manner. Showcased product features and benefits to drive sales. Participated in continuous product development training to maximise sales potential. Partner (CAs & Advocate) acquisition & Develop strong, ongoing relationships with prospects partner and clients.