JAYA SHARMA

Orchestrating innovative upselling strategies to optimize hotel revenue and augment customer experience; Rejuvenating and expanding key account portfolio to steer unprecedented revenue growth and fortify long-term partnerships; Streamlining business operations with optimal efficiency in daily inventory management for the Mumbai region; Piloting end-to-end operations, strategic planning, and introduction of business initiatives to steer exceptional results for the entire Western India region.

Co-founded and piloted organizational growth through ideation and execution of innovative strategies; Overhauled business operations by designing/implementing a robust infrastructure, deploying 50 cutting-edge services each day, and surpassing sales targets via customer acquisition, product diversification, and expansion of existing clientele.

Resolved customer queries and managed inbound sales; Steered business development and cold-calling initiatives to identify and explore new openings for growth, revenue generation, and market expansion; Ideated and incorporated customer retention and loyalty programs to sustain customer satisfaction and loyalty in the future.