Yogesh Chauhan

Performed the functions, duties, and responsibilities of a Sales Manager.

Handling inbound/outbound calls/chats for SaaS subscription sales; Providing demonstrations for the entire product; Retention of High Value Customers, and managing their issues, queries, etc., by working closely with engineering/development team to resolve after-sales issues in a timely manner; Acquiring New Contract Logos and Renewals; and Working closely with business leaders, and partners.

Handling complete life cycle of clients from queries to on-boarding, and implementation of Application Tracking System (ATS); Providing demonstrations for the entire product; Acquiring New Contract Logos and Renewals; Working closely with business leaders, and partners; and Manage SLAs in handling and resolving customer requests via chat, e mail, and phone.

Handling inbound/outbound calls/chats for CRM subscription sales; Providing demonstrations for the entire product; Acquiring New Contract Logos and Renewals; and Achieved the assigned MRR, and revenue targets on a monthly and quarterly basis.

Sound understanding of the Software Development Life Cycle; Involved in recruitment/placement of OPT, H1B Applications, and Transfers, Marketing IT Bench candidates; Providing consistent communication, and career guidance to candidates; Comprehensive experience in gathering and analyzing the Request for Proposal (RFP) from end-users; Ample working knowledge of different US Tax terms such as W2, 1099 & CTC, etc.; Making new vendor/client contacts to generate revenue for business; and Negotiating and closing contracts.

Sales Associate Responsibilities in EMEA Sales: Selling Dell computers and peripherals to customers through inbound/outbound calls, emails, and leads generated through other marketing channels; Responsible for selling computers, printers, peripherals and software, thereby providing an end-to-end solution; Improving the margins per sale by up-selling, and cross selling; Coordinating with the cross functional departments and working on the Purchase Experience (PE) metric, and therefore contributing to the Dell’s overall Customer Satisfaction (C-SAT Score); Ensuring that the quality of the call is maintained with highest customer satisfaction; Retained EP (Exceptional Performance) with 100% year on year growth for business; and Maintained position in COE (Club of Excellence) throughout the sales phase, therefore, demonstrating performance. US Collections Expert Responsibilities: Managing Dell’s Relationship Collections of around 20 to 30 million USD; Meeting invoicing, accounting, and reconciling requirements; Liaising with partners regarding the customer issues and delay in payments to Dell Technologies; Reconciling top dollar accounts enabling smooth business; Managing and quick resolution of open cash payments; Locating and monitoring overdue accounts, using collections tools, and a variety of automated systems; Following-up with customers to pay amounts due on delinquent accounts, damage claims, or non-payable checks, or to return merchandise; Tracing delinquent customers’ new addresses by inquiring with the Dell Internal Teams and/or through vendors; Working as a Dispute Resolution Expert; Handling 990+ credits project as part of the Dispute Resolution Team, whereby I was responsible to identify/collaborate with internal team(s), and resolve the issues as fast as possible, and receive payments within the shortest time-frame possible.