Varsha Chakrabarty

Cultivating customer references; guiding customers through services and dashboards (Onboarding, Adoption, Handholding); planning and setting up customer engagement activities; identifying customer challenges and providing solutions; working with cross-functional teams to amend business/product needs; focusing on Revenue, Retention, and Referrals; following up with Sales team to reduce churn ratio; executing NPS and CSAT.

Responsible for managing the end-to-end 'revenue to fulfillment' process; managing the customer-centric 'trouble to resolution' process; successfully driving digital transformation from Excel-based processes to an online portal driven model; identifying international territories, formulating strategies, and running campaigns; managing referrals, revenue, and retention.

Served as Sales Manager for the educational product portfolio; managed relationships with international customers; responsible for revenue target achievement.

Identifying corporates or HNI with CSR initiatives; reaching out to corporates for long-term partnerships, planning, and executing CSR projects; maintaining relationships with existing corporate partners; planning brand awareness campaigns.

Played a key role in generating sales and achieving targets in customer base and funds raised; responsible for recruitment and management of a sales team; key aspects included client servicing and relationship management, building professional relationships with employees to convert them into long-term customers.