Rinky Patel

Attending the customers through the calls, chats & email channels. Assisting the customers suggesting for the purchase, queries related product information, design, delivery & issues post receiving the products. Leading the team unofficially during the unavailability of the Leads and guiding with the necessary information. Handling escalation and assisting the customers with best service. Supervising & handling the team during the unavailability of the TCs & TLs. Handled the team during the COVID-19 at WFM. Post 3 months of joining, moved to Sales wherein was doing inside sales.

Assisted customers with purchases, bookings and enquiries ensuring consistently high standard of service. Rendering personal assistance to First Class / Business class / VIP passengers and unaccompanied minors. Greet & Welcome passengers at Arrival / Departure terminals for international & domestic. Answering queries and assisting the passengers through customs and security to facilitate movement and goodwill. Performing tasks such as guiding and escorting passengers to designated gates for boarding, as to expedite transfer of passengers between flights. Promoted to CSE in 2017.