Dhatri Nagar

Manage end-to-end order processing for international and domestic clients from PO receipt to dispatch. Coordinate with Sales, QC & Dispatch teams ensuring 100% on-time deliveries. Conduct costing and pricing for mono and E/N flute corrugated cartons. Track client payments and ensure timely collections. Report to Directors on key account updates and business prospects. Represent company in trade fairs and industry events to expand B2B network.

Onboarded and managed 200+ D2C brands including 30+ from Shark Tank India. Served as Key Account Manager for top brands, handling documentation and verification. Collaborated via Slack, Notion & CleverTap to optimize brand visibility. Executed payment releases and brand settlements. Provided buyer behavior insights to enhance conversion strategies.

Handled domestic client accounts remotely and on-site from PO receipt to dispatch. Processed orders via ERP and coordinated with Planning, Printing & Dispatch teams. Conducted costing analysis for mono and E/N flute cartons. Delivered after-sales support, handled client complaints, and maintained satisfaction. Led business development campaigns using Mailchimp and CRM tools.

Managed international client relations (USA & Canada) remotely via Email, Skype, and Chat. Resolved client issues ensuring satisfaction and data accuracy. Maintained payment and client data in CRM and reported directly to the CEO.

Prepared export documentation, quotations, and proforma invoices. Coordinated with overseas clients, suppliers & traders via multiple digital channels. Collaborated with freight forwarders, CHAs, and bankers for trade execution.

Managed import/export documentation, procurement, and excise compliance. Conducted vendor relationship and business development activities.

Coordinated with clients for payment and C/H Form collections. Managed Letter of Credit (LC) documentation and bank submissions. Collaborated with Finance, Production, and Dispatch teams for timely deliveries.