Parth Shah

Worked with 2 different verticals - carindigo.com & 3dot14.co. Lead generation through Linkedin & Email. Research and preparing case study for target client. Email Marketing. Cold Calling - Car Dealers. Onboarding and follow ups. Team handling.

Cold Calling. Lead generation through Linkedin & Email. Scheduling appointment with decision for the new clients maker of CPA firm with manager located in USA. Daily reporting and coordinating with Mangers, Team Manager and CFO.

Research & Lead Generation through Linkedin and email. Scheduling introduction call with CPA.

Team Management. Project Allocation. Set daily targets for all calling team members and support the team to meet up the set targets. Monitor all calls to ensure that due procedures and quality standards are strictly adhered by the calling team members. Take calls that the agents can't handle and be available when a team member need assistance. Conduct regular review of team members' performance and organize training sessions for under performers. Act as the in-charge of managing the outbound calling activity by the team members and manage daily operations of the team. Make daily productivity reports on Excel and reporting to Manager and Director.

Responsible to provide training & leading customer support executives as they provide support for customers. Responsible to answer representative questions, guiding them through difficult calls or issues, diffusing angry customers, overseeing team member work for quality and guideline compliance or handling customer related escalations. Ensuring employees are achieving desired service levels & taking corrective action whenever needed. Preparing reports & analyzing data to improve processes, ensure resources are properly allocated, & maximize efficiency & customer satisfaction. Follow communication procedures, guidelines and policies. Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. Develops strategies to promote team member adherence to company regulations and performance goals. Conducts team meetings to update members on best practices and continuing expectations. Generates and shares comprehensive and detailed reports about team performance, mission- related objectives, and deadlines. Accountable to manage people and process related aspects. Ensures monitoring of team member's punctuality.

Create an inspiring team environment with an open communication culture. Set clear team goals. Delegate tasks and set deadlines. Oversee day-to-day operation. Monitor team performance and report on metrics. Motivate team members. Discover training needs and provide coaching. Listen to team members' feedback and resolve any issues or conflicts. Recognize high performance and reward accomplishments. Encourage creativity and risk-taking. Suggest and organize team building activities.