Rahul Mishra

Sales & Product Expansion in India, South Africa, Middle East, North & East Africa and in Europe region. Lead a team to develop and sell digital application projects like - Hospital Management System, Human Resource Management System, School Management System, Lawyer Management System, Gym Management System, Restaurant POS, Pharma etc.

Manage implementation / release projects and participate to the key steps of the various automation tools like - Sales Automation, Feedback Automation, Booking Automation etc. Ensuring all orders that result from a quotation conform in all aspects to the terms offered before processing / entering the order on to the system. Ensuring the maximum productivity from the team members and monitor performance of associates & coach them to ensure achievement of Quality related KPI’s.

Worked on Customer Grievance Redressal, who don’t have past good experience with the company and intending to leave. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves, offers discounts or special deals as needed and within pre-established limits. Monitor performance of associates & coach them to ensure achievement of Quality related KPI’s. Acknowledge the customers about the newly launched plans for a new contract and upgrade on existing plans to get the best sales and upgrades for customers as per their needs.

Business Development in Corporate sector. Daily visit to market for cold calling and potential and prospective clients for print advertisement. Preparing Media plans for the clients according to the client’s product and budget. Negotiating best rates from publications and position for the client so that advertisements become eye catchy.

Made a research on the customer’s taste and preference and done promotional activities for the company’s major product through free sampling and dealing in many of the big restaurants and 3 & 5 Star hotels in Delhi.