Vaibhav Shrivastava

Managing sales managers and single contributors for Pune Real estate market. Weekly strategy and discussions for achieving given targets in terms of revenue and meetings. Building up a good work culture so that everybody will enjoy the work and the process.

Served a basic point of contact for customers with complaints, queries, requests and feedbacks etc. Prepared daily reports on the daily activities of customer service team. Ensured all the tasks given by the senior management are responded and getting completed in a timely and professional manner. Deal with the customer on floor, Finding new channels of sales and marketing for the product on field. Maintained a good business relationship with the existing and new clients both. Ensured the given target to be met with the coordination with other teammates and manager. Successfully managing 15 people to achieve the given targets and successfully defining the strategy for upcoming challenges. Developing and implementing new plans and patterns for all the upcoming competitions and challenges. Reviewing constantly with the team members and customer feedback and then suggesting ways to improve the process and post sales service levels which increased satisfaction rate from 80-90%. Increased the customer satisfaction rate by improving post sales services and connection with the client. Planned, discussed, and coordinated daily with my manager to know the route plan for growth in the organization and to improve my skills. Followed the system made by the Company and also suggested the ideas for how to generate more unit of sales in the given time period to meet the targets and conversions.