Tejaswini A

Provide assistance to members and/or providers regarding website registration and navigation. Process written customer correspondence and provide the appropriate level of timely follow up. Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application. Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner. May coordinate member transportation and make referrals to other departments as appropriate. Maintain performance and quality standards based on established call center metrics including turn-around times. Ability to accept and embrace changes within the current business environment. Professionally handle a high volume of incoming calls. Maintain a balance between company policy and client benefit in decision making. Resolve customer issues via one call resolution guidelines and/or escalated process.

Calling existing and potential customers to persuade them to purchase company products and services. Accurately recording details of customers’ purchase orders. Processing all customer purchases accordingly. Generating promising leads for the outside sales team to pursue. Managing customer accounts by ensuring timely follow-ups. Developing and sustaining solid relationships with customers to encourage repeat business. Using sales scripts proffered by the company to drive sales and respond to customer rejections. Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences. Continually meeting or exceedingly daily and monthly targets with respect to call volume and sales.

Oversee the promotion of property sales on advertisement media and listing services. Meet with prospects and clients interested in properties to offer them real estate deals. Communicate with clients to identify their requirements and choice of property. Oversee the preparation and approval of documents such as purchase agreements, and lease contracts. Coordinate the closing of property deals to ensure vital documents are signed and payment received. Oversee arrangements to give prospective buyers the view of a property before closing deals. Act as intermediaries liaising between property sellers and prospective buyers to facilitate property deals. Conduct the inspection of a property to ensure the terms and conditions of sales are met before closing sales deals.