Shivam Yadav
@syadav
Analyst, Customer & Operations at KPMG India
Gurgaon, Haryana
Experienced Customer success and sales professional offering a proven track record of working with customers to achieve solutions, build customer relationships, and drive company growth. Skilled in networking with industry professionals to retain customers and build lead pipeline and increase client base through upsell and cross sell.
Experience
Sr. Business Development Consultant
Oracle Solutions Services (India) Pvt Ltd
Enhanced profitability by developing pipelines utilizing marketing and sales strategies through cold calling and prospecting. Responsible for bringing Revenue from ORACLE Solutions that includes ERP, Oracle Cloud, Oracle Linux Infrastructure and Oracle Virtual Box in North America Market. Working closely with sales team in order to close deals and collaborate with marketing team to generate new lead sources and expand target customer base, or with product and research teams to make sure customer needs are met. Managing over 60 calls per day. Understand needs of customers and be able to respond effectively with plan on how to meet these. Maintaining meaningful relationships with existing clients to ensure are retained.
Analyst, Customer & Operations
KPMG India
Working with partners to drive Insight-Led Sales Practice. Identify and drive self generated leads to potential revenue customer. Drive renewals for Microsoft's emailing solution licenses to existing clients. Doing skillful Account Management to ensure customer satisfaction.
Education
University of Petroleum and Energy Studies - Dehradun
Bachelor of Technology
Computer Science