Himanshu Sethi

Managing Product roadmap and vision which assists in executing the product strategy. Participated in several mid-range planning with the product development / support engineering team, Quality Assurance within matrix organization. Managing a day-to-day operation of mid-sized team comprises of Open-Source Technologies (JAVA- Microservice) and Salesforce CRM - Sales Cloud & Service Cloud from Ordering to Billing end to end Development / Support Team to maintain the architectural framework of software applications. Performed multiple concurrent roles like Scrum Master cum Product Owner, Program Cross functional Dependency Manager of Open-Source development team for Development Support, Production Support and OnCall Monitoring. Preparation of project plan, defining resources, duration and delivery timelines that help to execute using AGILE methodology, ensuring adherence of best practices like code review, unit testing etc. Managing resourcing capacity/demand, and new project request intake and prioritization and leading project level retrospectives with complete root cause analysis of the production support problem. Managing engagement on Production Issue / Customer support /Real Time coverage support, Internal /External Product Defects Support using Jira including escalation and resolution. Managing end to end planning and implementation of complex projects and/or Agile team delivery of all new product enhancement release / Maintenance Defects / Production Support in Ticketing, Pricing, Schedule Change and fulfilling various functional & non-functional requirements. Collaborate with Program Manager, Product Manager and Architects for Technical Support along with Quality Assurance team for product development/Maintenance Defects including roadmap for critical applications to identify and address problems early. Managing & Monitoring Engineering Team including status tracking and reporting, performance reviews using KPIs, planning annual budget, year-end performance rev

Collaboratively with the team, works on Scrum application and constant process improvement & with technical staff to understand problems with software and resolve them. Resolves customer complaints with software and responds to suggestions for improvements and enhancements. Demonstrates broad knowledge of technical solutions, Designs and Maintaining documents like SMTD, BRD, TDD, work tracker sheet, Weekly dashboard updating tasks and handover signoff documents to client. Leading a cluster in project of 4 applications in which 5-6 people are involve. Works with other developers, testers, business analysts to understand and document business requirements and acceptance criteria. Develops and tests new functionality and/or enhancements to existing solutions.

Gathering requirements from clients and preparing detailed analysis and Effort Estimation. Worked for client - GE (Oil & Gas) and acting as Functional Business Analyst & Support to perform development activity including code review, unit testing. Tracking the product development for the planned feature enhancements. Closely monitoring the coding/development and Data upload through Data loader activities using daily and weekly status tracking and helping developer to provide solution for their problems. Reviewing and refactoring code to ensure use of best practices during the development process. Also ensuring the performance optimization and scalability factor for the application, making the required provision for the same. Ensuring integration and deployment of the system as per integration/deployment plan. Responsible for promoting defined governance, process standards and best practices in the organization.

Works with other developers, testers, business analysis to understand and document business requirements and acceptance criteria Resolves customer complaints with software and responds to suggestions for improvements and enhancements. Develops and tests new functionality and/or enhancements to existing solutions. Analyzing the requirements & preparing test documentation for the same. Involved in preparing and execution of Functional/Regression Test cases based on SRS/FS (Functional Specification about feature)/Change request Specification. Bug tracking and reporting. Review of Test Cases/Test Documents and Execution of Test Cases. Preparing Test Plan and Test Report.

Works with other developers, testers, business analysis to understand and document business requirements and acceptance criteria Resolves customer complaints with software and responds to suggestions for improvements and enhancements. Develops and tests new functionality and/or enhancements to existing solutions. Responsible for preparation of Test plan and Estimations. Responsible for Identifying scenarios, Preparing test conditions and test cases. Experienced in Quality Management System (QMS) related activities to Arrange Project audits for the team and Report project's QMS conformance to QA Manager & and Defect Prevention coordinator.