Shilpa Thakur

Dynamically targeting prospecting customers through outbound sales calls & emails. Follow up on prospecting opportunities and existing customers to further qualify potential leads. Generating new leads, organizing leads, tracking and following up on propositions submitted. Organizing priorities for projects as per availability of flights and requests. Relationship Management and Development with the potential new and existing customers. Working on creating PPTs, Words and presentation and Proposals.

Responsible for Lead generation & Business Development activities through Electronic Media across India. Building, Retaining & maintaining Customer Relationship across India independently. Collating, Analyzing & Sharing the performance & Pipeline reports with the Management & Sales team. Calculation of Sales incentives across India. Coordination & maintenance of Sales Force for all branches. Addressing grievances and new business opportunities are addressed on priority for all branches. Independently handling the Amazon, India-mart, LinkedIn platform for all Sales, Shipping, Reports, Payments, etc.

Building, Retaining & maintaining Customer Relationship with existing and new clients. Addressing customer complaints by finding appropriate resolutions. Assist in recruiting language translators for temporary Cabin Crew positions for the Hajj and Umrah. Helping in negotiating and closing deals with the Hotels for crew accommodation and transport. Coordinating operational activities for the Countries like India, Indonesia, Malaysia, Saudi and Bangladesh. Exploring and negotiating options for flight catering for charters.

Responsible for retaining customers by resolving first level of grievances. Routing unresolved grievances to the Escalations Team/ Technical Team accordingly. Up selling and Cross selling on incoming direct sales. Handling customer queries via Emails, letters, calls. Drafting and creating templates for letters and emails for queries and for the team. Achieving Sales targets and Customer Services compliance targets. Supporting team in achieving their targets by addressing the maximum queries in the limited time.

Assisting customers to login to their online banking and help navigate for their online transactions. Mentoring new joiners. Up selling for other services for opening new saving’s Ac, Insurance, etc. Achieving targets by addressing the maximum queries in the limited time. Understanding and explaining the customer about the Bank way of functioning online and how to make the best use of the online facilities. Provide step by step guidance to clients over the call.

Graduated from Mumbai University.

Successfully completed from Mumbai University.

Successfully completed from Mumbai University.