Saurabh Sagar

Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit. Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs. Communicated directly with customers and partners to generate revenue. Contributed to team objectives in fast-paced environment. Quoted prices, credit terms and other bid specifications.

Worked closely with the Product Manager to provide customer feedback and feature improvements that were directly incorporated into Freshcaller and Freshchat. Liaised with marketing to create and execute custom sales campaigns to existing customers for Freshcaller and Freshchat respectively.

Managed the sales of Freshcaller and Freshchat for all tier 1, tier 2, tier 3 and tier3 states in North America- West and Central (18 states). Developed and implemented sales strategy to achieve sales quotas while providing a robust SCR (Sales conversion) and ARPA. Managed the full sales cycle while prospecting into CTOs, CIOs, CMOs, and various other C-level executives. Conducted regular pipeline and process reviews to ensure accurate forecasting, CRM hygiene, ROE reviews, etc. to identify and improve process gap.

Reached out to potential customers via telephone, email and in-person inquiries. Developed and implemented favorable pricing structures while balancing firm objectives against customer targets. Generated new business with marketing initiatives and strategic plans. Consulted with product development teams to enhance products based on customer interest data.