Manoj Chaubey

Address & resolve Customer issues related to dispatch, statements, claims etc. Internal Coordination with team for customer issues. Sales Order release from SAP and account mapping. MIS data maintained for sales, order booked in system, order pending, order released etc. Dispatch follow up with vender for timely material delivery. Logistics, operation & warehouse coordination for materials.

Provides customer with accurate information regarding company products/promotions and supports sales managers in upselling Ormco's products. Works closely with other departments in the supply chain (warehouse, planning, logistics) and the rest of the Ormco Supply chain Specialty Center team to ensure orders and credit and returns are processed in a correct and timely manner. Responsible for receiving, monitoring, preparing, and processing customer orders that come in via email, WhatsApp, verbally, etc. One point of contact for preparing quote for customers, provides support for marketing events and exhibition including planning, preparation, execution, and follow-up of educational events, either directly or through event agencies in-country. Ensures timely Sales MIS monthly, quarterly, yearly (sales, forecast, accounts receivable (AR), customer data base, market analysis) reporting to management. Maintains warehouse activity & inventory for Ormco products. Handles addition of new products in SAP as per requirement & price updates etc.

Provided Sales MIS report to the management in a timely manner. Analyzed distributor data, claims & sales data/forecast. Maintained records of training programs organized for Hospital & Institutes. Coordinated between Logistics Vendor, Supply Chain & Customer for delivery of orders. Kept the stock report of products & equipment. Managed Field Service Engineers & their customer call records.

Carried out review of sales from In-house Executive Team. Ensured timely supply of MIS report to the management. Updated feedback of Sales & In-house Executive Team. Coordinated with customer service & other relevant departments to resolve queries of customers & attended around 15 field executives. Tracked revenue of the customers (Enterprises). Made Statement of A/C's in excel sheet for Corporate & Enterprises customers. Ensured timely closing of each & every case of customer service request. Prepared Sales Report of the Wireline, DSL (Broadband Service), & wireless. Analyzed data from CRM for sales, stock data and other data.

Handled administrative requirements smoothly and efficiently, including maintaining records and submitting payments for the directors' travels and other expenses. Maintained and handled their everyday meeting schedule. Handled travel arrangements for all the official purpose.

Responsible for achieving the individual and teams' target. Helped team to close the sales lead & in new lead generation. Took review of sales from In-house Tele-Executive Team. Ensured timely MIS report is provided to the Management.