Ramdas Jadhav
@user.2580178
Senior Supply Chain & Customer Experience Leader
Mumbai, India
Ramdas Jadhav is a seasoned Supply Chain professional with over 18 years of experience spanning order fulfillment, demand-supply planning, and warehouse and distribution management across multinational organizations. He has held senior leadership roles at Henkel, Cipla, Danaher/Nobel Biocare, and Thermo Fisher Scientific, consistently driving OTIF improvements, customer satisfaction, and lean process implementations. He holds an MBA in Finance from Welingkar Institute and certifications in Lean Six Sigma and ISO 9001.
Experience
Manager - CSX CSFO
Henkel Adhesive India Ltd.
Led perfect order implementation project for IMEA region with 84% POT-C score for India. Developed and executed the Voice of Business initiative resulting in 67% CSAT. Successfully launched customer engagement program for 32 clients.
Associate Director - Supply Chain
Cipla Ltd.
Designed Voice of Business strategies for three business units. Achieved 98% OTIF for Key Accounts (WHO and PEPFAR). Implemented Daily Visual Management, reducing stockouts from 5% to 2% in South Africa market.
Head - Business Operations
Danaher Corporation / Nobel Biocare Ltd.
Introduced Customer Experience program achieving NPS of 68% with 40% survey response rate. Enhanced order-to-cash automation from 23% to 95%. Implemented Lean/Kaizen tools (DBS/EBS, VSM, TPI, 5S, VPM).
Senior Manager - Order Fulfillment & Customer Service
Thermo Fisher Scientific India Ltd.
Led OCM from E-biz to SAP. Implemented Web Ordering Portal for 340 customers resulting in 3 days reduction in order-to-delivery lead time. Focus Account Supply Chain Program for 23 Key Accounts with 20% increase in Customer Allegiance Score.
Manager - Customer Order Operations
Kodak India Ltd.
Order Entry Automation & Improvisation through Web Portal (B2B Partnersite). Process Development and Review for Minimum Order Value & Revenue Recognition Process.
Manager - Customer Service
Merck Millipore India
Successfully implemented S&OP with 5% reduction in backorder and 10 inventory days of supply. Reduced Cost to Serve by 1.2%. Part of Inventory & Freight Rationalization project team.
Supply Chain & MIS Executive
Mahindra and Mahindra Ltd. (Automotive Division)
Demand Forecasting & Scheduling for 400 SKUs. Procurement Activities: Purchase Orders, Pricing, Vendor Payment. Inventory Management, Inbound & Outbound Logistics Operations.
Trainee / MIS & Logistics Executive
Cadbury India Ltd.
Logistics and MIS executive responsibilities.
Education
Welingkar Institute of Management Development & Research
Top Tier MBA School in Mumbai.
Indian Institute of Material Management
Mumbai University
Licenses & Certifications
Green Belt in Lean Six Sigma
Benchmark
Black Belt in Lean Six Sigma
Benchmark
ISO 9001:2008 Auditor
ISO