JDJoydeep Dey
@joydeep
IT Account Manager at Elvira Infotech
Kolkata, West Bengal, India
With almost a decade of experience in project management and team leadership, backed by a strong background from the initial 10 years in hands-on coding and software development, I specialize in orchestrating multifaceted initiatives, ensuring client satisfaction, and building strong professional relationships. My mission is to deliver solutions that align with both client visions and organizational goals. In recent roles, I’ve honed my skills in client communication, technical understanding, and risk management, leading to consistent business retention and successful outcomes. By coordinating teams and resources strategically, I ensure projects stay on track, within budget, and contribute to sustained growth and success.
Experience
IT Account Manager
Elvira Infotech
Managed key accounts, ensuring consistent client satisfaction and retention. Provided technical support in pre-sales, requirement analysis, and solution design. Identified upselling opportunities, contributing to revenue growth. Acted as liaison between clients and development teams to translate business needs into technical deliverables. Monitored client metrics and proactively resolved issues to maintain service excellence.
Project Manager
Webskitters
Led requirement analysis, estimation, and scheduling across multiple client projects. Managed cross-functional teams and ensured timely delivery of project milestones. Maintained direct communication with clients to manage expectations and resolve change requests. Projected revenue per client and optimized resource allocation for profitability. Facilitated reviews of deliverables to ensure quality and alignment with client goals.
Technical Lead
Infymax Solutions
Provided technical guidance and oversight throughout the project lifecycle. Conducted requirement analysis, estimation, and scheduling of deliverables. Managed development teams and ensured adherence to timelines and quality standards. Handled client communications and resolved scope changes effectively.
Project Lead
Indus Net Technologies
Led requirement analysis, estimation, and scheduling for diverse web projects. Directed team operations and mentored junior developers. Maintained strong client relationships and handled change requests efficiently. Oversaw review cycles to ensure deliverables met business and technical expectations. Led backend development and database design. Created CMMI-compliant documentations and participated in formal training for process standardization.
Senior PHP Developer
Aslog Technologies & Websites Pundit
Conducted requirement analysis and database design for client applications. Developed and maintained PHP-based web solutions. Collaborated with teams to ensure timely and quality delivery. Led backend development and database design.
PHP Developer
ARK IT Consulting & ARK Softwares
Designed and implemented database-driven web applications. Delivered coding solutions aligned with client specifications.
Education
Sikkim Manipal University (SMU)
MCA
Sikkim Manipal University (SMU)
BSCIT
AISSCE (CBSE)
XIIth
AISSE (CBSE)
Xth
Licenses & Certifications
Practical Application of Gen AI for Project Managers
PMI
Talking to AI: Prompt Engineering for Project Managers
PMI
Generative AI Overview for Project Managers
PMI
Agile Project Management with Microsoft Project
Agile Project Management: Comparing Agile Tools
Agile Software Development
Learning Jira (Cloud Edition)
Managing Project Stakeholders
Strategic Project Risk Management