Souvik Biswas

• Directed ERP implementations ensuring adherence to scope, schedule, budget, quality standards and PMO governance while introducing AI-driven automation for project management efficiency. • Utilized AI tools to managed PMO processes and documentation, including charters, Risk management. • Used MS Copilot during Requirement gathering to transform discussions into structured requirement and generate BRDs aligned with PMO templates. Faster documentation and reduced manual effort. • Applied AI-driven analytics for predictive project performance tracking and variance analysis. • Developed, maintained detailed project plans, schedules in MS Project & Jira to track milestones, financials. • Collaborated with product, vendor and business teams to manage SoW adherence, scope, risk, delivery. • Utilized AI tools and Copilot to automate project reporting, dashboards, stakeholder communications, meeting summaries and presentations, reducing manual effort by 30%. • Coordinated with onshore/offshore stakeholders, driving cross-team communication.

• Led global PMO, Agile delivery and ERP solutions for large transformation programs and managing multi-region cross-functional teams across US, EMEA and APAC. • Drove continuous improvement and process optimization, raising on-time delivery to 95%. • Implemented CI/CD pipelines and DevOps practices, improving deployment efficiency and reducing risks. • Drove PoCs and solutions that improved presales, boosting account growth by 15%. • Oversaw portfolio planning, ensuring scope, resource utilization, risk management, stakeholder expectations, finance tracking across large transformation programs, supporting PMO revenue projections. • Implemented organizational change programs. Managed critical incident resolution, SLA metrics. • Created, maintained status reports, meeting minutes, RAID logs, improving transparency for stakeholders. • Led planning with QA, Dev, Support and DevOps teams to minimize risks and delays. • Led skill development initiatives, including certifications and knowledge-sharing sessions while managing knowledge assets, SOP updates and tracking resources to boost team efficiency.

• Delivered banking and SaaS solutions for European client, integrating Azure Logic Apps and ERP solutions. • Led customer meetings, kick-offs and status updates, ensuring scope, schedule and budget compliance. • Based in Finland for 12+ months to support international distributed teams, stakeholder and to lead project delivery. Collaborated with remote teams across Finland and India. • Managed distributed Project teams of 30+ members, mentoring team leads to enhance delivery capabilities. • Facilitated risk & issue management, project reporting and stakeholder communications, improving delivery. • Mitigated risks and served as escalation point for customer issues, driving customer satisfaction. • Facilitated Agile ceremonies, retrospectives and planning sessions, increasing delivery velocity by 20%. • Supported CI/CD implementation and DevOps integration with cloud-native tools. • Managed customer relationships and supported change management processes, enhancing stakeholder satisfaction and project success. • Implemented team training, certifications and knowledge-sharing to improve technical capabilities.

• Delivered full-cycle Dynamics NAV ERP implementations, including HR, finance and supply modules. • Led client workshops, training, configuration and UAT activities for successful go-live. • Coordinated, conducted user training sessions, facilitating seamless system adoption and client satisfaction.

• Handled ERP implementation and support across finance, distribution and HR domains. • Coordinated with clients on business requirements, configurations and testing deliverables.