Soujit Dey

Leading complex IT projects ensuring timely, quality delivery. Developing project roadmaps, sprint plans, risk logs, and client communication plans. Driving Agile adoption across teams to improve productivity and delivery cycles. Managing stakeholder communication, reporting, and escalations.

Managed multiple technology projects (web, mobile, SaaS) with global clients. Conducted requirement analysis, resource planning, sprint tracking, and delivery governance. Improved project efficiency through Agile ceremonies and cross-team collaboration. Ensured client engagement, satisfaction, and long-term account retention.

Oversaw software development lifecycle from requirement analysis to delivery. Facilitated sprint planning, scope management, and risk mitigation. Coordinated with developers, designers, QA teams, and clients for seamless delivery.

Delivered web, gaming, and mobile app projects within timelines and quality standards. Ensured transparent communication between stakeholders and internal teams.

Led development teams delivering enterprise applications and software solutions. Implemented process improvements and project tracking systems.

Managed requirement analysis, proposal development, and client relationship management. Conducted market research and contributed to revenue growth strategies.

Conducted requirement gathering workshops and stakeholder interviews. Prepared BRDs, FRDs, flow diagrams, and process documentation.

Managed software project delivery and ongoing client accounts.

Delivered CRM and operational support to telecom and banking clients.

Provided high-level technical support for OS, CRM tools, and hardware issues.

Managed customer service operations for British Telecom processes.