Ankit Shahare

Leveraged technical knowledge to provide expert guidance on IT solutions to clients, ensuring alignment with their business objectives. Collaborated with cross-functional teams to identify customer pain points and present tailored IT solutions, resulting in a 20% increase in sales during the tenure. Drove new sales efforts through hunting and new client acquisition leading to Monthly/quarterly/yearly target achievement. Generated B2B sales leads and negotiated pricing and contracts with clients. Followed market trends and came up with new sales ideas for clients based on relevant/current themes as well as reverse inquiry.

Played a pivotal role in designing, implementing, and maintaining IT systems, fostering efficient operations within the organization. Provided strategic technical guidance to internal teams, resulting in enhanced system reliability and reduced downtime. Sold products including Acronis, Veeam, Microsoft 365 (M365), Microsoft Azure, AWS, Zoho Workplace, AVAST, Plesk, cPanel, and Dropbox.

Delivered second-level technical support to clients, diagnosing and resolving complex IT issues, resulting in a customer satisfaction rating of 95%. Acted as a subject matter expert for the sales team, offering valuable insights into technical specifications and customer pain points. Worked on lead generation and sales, including sales of custom software development (Mobile apps, Web application) and resource outsourcing models in technologies like Core Banking, Java, .Net, SharePoint, Fusion, Peoplesoft, Salesforce, Microsoft PowerApps platform, mobile apps, and web applications.

Collaborated remotely with clients to troubleshoot and resolve technical challenges, ensuring minimal disruption to their operations. Played a key role in maintaining client relationships by providing exceptional support and consistently exceeding service level agreements.

Provided remote technical support to clients, addressing a wide range of IT issues and maintaining high client satisfaction. Worked closely with the sales team to identify upsell opportunities and leverage technical expertise to influence purchasing decisions.

Led IT projects from inception to completion, ensuring timely delivery and adherence to client specifications. Collaborated with project stakeholders to gather requirements, propose technical solutions, and manage project timelines effectively.