Pappu Sahu

1. Coordinated with the Sales and Product Departments in providing report analysis of trends in customer behavior and user experience every three months. 2. Updated customer accounts & maintain the database. Provide excellent customer service & build company value. 3. Be responsible for billing, upselling and renewals, and increase the revenue per customer. 4. Developed CRM tools tracking and reporting sales operations activities. 5. Supported & advised as required on customer service issues and on complaints to support the effective handling of complaints. 6. Retained customers by creating awareness of product value as compared to competitor offerings. 7. Maintained accurate & orderly account details for multiple clients. 8. Effectively supervised day-to-day front-end operations of a busy customer service department.

1. Provided quick support and solutions to customers. 2. Resolve customer query quickly & effectively. 3. Prepared monthly reports on customer satisfaction. 4. Processed and recorded all client queries into the CRM system. 5. Handle end to end delivery of solutions to existing & new clients. 6. Responsible for explaining new application features to the customers. 7. Provided feedback of the customers to the management for improving the services. 8. Developed CRM tools tracking and reporting sales operations activities.

1. Conducted day to day analysis on product lines & reconciliations. 2. Collected assets by ensuring timely & accurate follow up. 3. Customer support & built on customer relations through customer interactions. 4. Responsible for day-to-day customer contact & internal liaison. 5. Contributed to new & innovative ways of working to improve the service & achieve goals. 6. Developed CRM tools tracking and reporting sales operations activities.