ANANT SAXENA

Spearheading revenue & profitability planning & target achievement strategies; Driving initiatives for client engagement & client success; Defining service standards and guidelines, governance structure, best practices that serve as benchmark for excellent service delivery; Providing leadership on engagement planning including pre-sales support for RFPs, RFIs, and client meetings; Facilitating end-to-end delivery of the program, meeting internal and external objectives: Estimation, risk, scope, time, resource, quality and change management; Value-adds, continuous process and productivity improvement; Expectation management of team; Leading, mentoring & monitoring the performance of team members to ensure efficiency in process; Architecting support process for complex multiple technology multi product business solution by authoring business and technical SOP; these SOPs played pivotal role in drawing support contract and SLA for multi-vendor support; Creating efficient IT application delivery system by formalizing change management & its review process; Developing a framework for IT Governance, studying the business goals & aligning it with IT, planning and securing IT investments and facilitating decision making process for project sponsors; Ensuring that best practices and lessons learned are documented and shared appropriately across delivery teams and other functional units in the delivery center; Developing competency among the team members; conducting interviews to recruit the right talent

Spearheaded the development and initiation of projects, ensuring effective cost management and monitoring performance throughout the project lifecycle; Successfully controlled project costs while achieving important milestones, optimizing resource allocation and maintaining budgetary constraints; Cultivated strong and collaborative relationships with vendors, fostering positive working partnerships that contributed to project success; Adapted and directed project plans to align with evolving organizational needs, ensuring project outcomes were in line with strategic objectives; Orchestrated projects within tight timeframes and limited budgets by leveraging problem-solving skills and collaborating closely with senior leaders; Led teams towards success by establishing a shared vision, fostering a culture of quality performance, and recognizing individual and team achievements

Oversaw installation of software programs and hardware systems to meet requirements; Wrote code and worked on applications as a back-end developer; Worked on queries, stored procedures and handled the database side development as well; Scheduled automatic backup of the transactional database for safekeeping; Analyzed system and business requirement to design solutions

Collaborated with product management to design, build and test systems; Worked closely with clients to establish specifications and system designs; Wrote clean, clear and well-tested code for various projects; Documented technical workflows and knowledge in private wiki for education of newly hired employees; Built databases and table structures for web applications; Modified existing software to correct errors, adapt to new hardware and improve performance