Prabal Tripathi

Demonstrated deep understanding of various SaaS products, including their unique features, functionalities and how they address specific customer pain points. Conducted regular visits to multiple schools, providing hands-on support and guidance to teachers and staff, facilitating seamless integration of TLP. Successfully spearheaded customer complaint handling processes with the support team to resolve all issues ensuring client retention. Developed and maintained strong relationships with key decision makers.

Identified new business opportunities and generated leads through cold calling, networking and referrals. Conducted effective demonstrations of the Teaching Learning Platform (TLP) for students in grades 6-12 in various cities. Managed the full sales cycle from lead generation to post sales support. Served as the primary point of contact and established strong relationships through regular visits and ensured effective implementation of the platform. Engaging, demonstrating and highlighting the benefits to school administrators, teachers, and other stakeholders. Providing prompt and efficient resolution of customer complaints by collaborating with the support team.

Regularly visiting, engaging and conducting comprehensive demonstrations of software and installing hardware solutions for educational institutions across K-12 grade. Cold called 20+ potential clients on a regular daily basis. Running operations in various cities of the state efficiently and managing existing customer relationships. Showcasing the features, benefits and regular updates to the institutions. Promptly handling customer complaints by collaborating with the support team.

Strategically expand the customer base and drive the achievement of budgeted sales volume for Confectioneries. Drive sales performance by effectively managing and supporting a network of distributors and their sales representatives by providing guidance and training. Ensure timely and accurate collection and maintenance of customer payments, adhering to agreed-upon terms and resolving any payment-related issues. Offer competitive discounts, aligning with customer expectations and prevailing market conditions, in collaboration with the Sales Merchandising Officer. Generate monthly pipeline reports, offering detailed insights and forecasting to support strategic decision-making by management.

Spearheaded the collection of donations on behalf of SOS Children's Villages of India, implementing effective strategies to maximize fundraising efforts and support the organization's mission. Drive the recruitment process, identifying and selecting top talent. Provide comprehensive training programs to enhance the skills and knowledge in sales, fundraising best practices, and effective donor engagement. Effectively manage and motivate subordinates by providing support and guidance to ensure high productivity. Also, assisting them in building and maintaining their own teams. Lastly, evaluate their performances by giving constructive feedback and implementing performance improvement initiatives.