RADHIKA MOOLCHANDANI

Managed a P&L of INR 5 Cr while developing critical talent to generate a revenue of INR 1.4Lacs/week/person. Administered sales operations in accordance with company guidelines, customer service and people standards. Founded a team of Sales managers from scratch and developed incentive programs to boost productivity. Leading a team of 60+ Sales managers and 6 Team leads across Sales and Training while reporting to the AVP. Spearheading end-to-end training programs from conceptualizing programs, developing training collaterals, facilitating virtual learning solutions, enable program implementation to analyzing and reporting the program success. Enhancing customer relationships while minimizing lead wastage and reducing false promises.

Worked as a front-end plus backend role to boost productivity, which includes nurturing the lead, taking through the process of Marquee Equity, schedule conference calls with such potential customers , manage communication with them through CRM account and successfully turning them into paying users of Marquee Equity platform.

Develop and maintain strong relationship with the guests establishing clear lines of communication during the stay. Promote all the loyalty programs offered and ensure that the guest leaves as a brand ambassador of the hotel.

Relationship manager for the key corporate accounts of the hotel, responsible for planning corporate meetings and social events. Established sales targets and enabled the achievement of INR 45 lacs per month, as an individual contributor by targeting the major key accounts of the hotel. Responsible to develop and foster business through pro-active direct sales, marketing, tele- marketing, appointment call and tours of the hotel. Also develops the strategic action plans to drive measurable, incremental sales revenue.