Akarsh Jaiswal

Used various market research tools and techniques to gather, analyze and interpret data. Reduced customer complaints by implementing proactive measures to address common issues. Cultivated strong relationships with key stakeholders to ensure smooth collaboration on various projects. Identified appropriate marketing channels and target customers for campaigns. Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers. Devised data visualization dashboards to make complex data more accessible to stakeholders. Spearheaded process improvements initiatives aimed at enhancing overall customer experience within CRM operations.

Aligned internal teams with brand guidelines, ensuring consistent representation of the company across all departments and touchpoints. Created Whatsapp bots and Website bots to enhance customer engagement with brand. Spearheaded strategic brand plans or multiple product lines to increase market share and brand awareness. Developed and executed branding campaigns to educate target audiences on product features, benefits and values. Maintained above-average brand penetration, and marketplace account metrics for Brand to becomes Amazon's choice and Bestseller for 6 consecutive months.

Implemented a comprehensive knowledge base system, improving access to information for both team members and customers alike. Streamlined multiple customer service processes for improved efficiency and increased positive feedback. Actively participated in interdepartmental meetings, representing the voice of the customer service function while collaborating with other departments on strategic initiatives. Analyzed customer feedback data to identify trends and opportunities for process improvement initiatives. Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Enhanced customer satisfaction by analyzing service quality metrics and identifying areas for improvement. Mitigated escalations by working closely with supervisors to address recurring issues promptly and effectively. Increased first-call resolution rates by closely examining call recordings, pinpointing inefficiencies, and suggesting solutions.

Reduced response time to customer inquiries, ensuring timely assistance with their concerns. Organized and updated databases, records and other information resources. Analyzed product information to verify accuracy and drive corrective actions to closure. Integration of Knowlegde base using Knowmax tool to provide quick hands on resolutions.

Designed a 4-wheel rotating car using Malwarebytes Software and Arduino ID. Designed a 4-wheel rotating car. Created a pulse oximeter under Rs 1000. Created an automatic irrigation system.