PRPadmanabh Raman
@padmanabhraman
Sr. Analyst – Web Production at Dell Technologies (EMC)
Gurgaon, India
Padmanabh Raman is a Sr. Analyst in Web Production with over 10 years of professional experience. He is proficient in utilizing various web production tools to enhance digital project execution and content strategies. His background includes technical specialization in IT Service/Help Desk, where he demonstrated strong skills in troubleshooting hardware and software issues, client services, and process improvement.
Experience
Sr. Client Tech Associate (IT Support)
Dell Technologies (EMC)
Collaborated with cross-functional teams to translate business requirements into actionable web solutions, driving enhanced user experiences. Utilized analytical tools and techniques to assess website performance metrics, providing actionable insights for continuous optimization. Managed web production workflows, prioritizing tasks and resources. Proficient in solving SW and HW based issues for Clients. Monitor SLA, Client satisfaction and other performance metrics. Collaborate with other IT Support groups and contribute to process improvements. Reviews performance and service improvements.
Technical Support Associate
TelePerformance (Adobe India)
Diagnose and resolve software issues involving internet connectivity and email clients related to “Tools, Uses & How to” for Adobe Software’s. Deliver service and support to end-users and clients remotely. Organize ideas and communicate changes/updates with teams.
Technical Support Associate (TSO (Manual Testing))
S.B.S.Tech
Manual testing on random Web Applications. Delivering proper results and making Dev Team to implement easily to understand the behavior related to Client services within time. Influence others to achieve results with Mentoring/Coaching skills.
Education
IEC University
BCA
G.G.I.A.E.T. Gurgaon (Haryana)
B-Tech
CS
NIIT
Diploma
Information Technology
SISI (Patna)
Computers
Licenses & Certifications
CompTIA A+ Certification