Dharmika Talajia

Developed and maintained strong relationships with key clients, resulting in 95% client retention rate. Liaise with existing customers to identify, pursue and close up-sell and cross-sell opportunities. Monitored metrics and developed actionable insights to improve efficiency and performance. Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

Spearheaded and closed one of largest deals for value of INR 50cr. Improved account management by predicting potential competitive threats and outlining proactive solutions. Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans. Built and maintained strong client relationships to drive business growth.

Managed end-to-end sales cycle for B2B SaaS Solution. Spearheaded and closed one of largest deals for WorkInSync for ARR of INR 3 cr. Conducted market analysis to identify potential leads and opportunities for growth. Developed sales strategy based on research of consumer buying trends and market conditions.

Responsible for end-to-end Sales Account Management for Large enterprise existing Customers for B2B SaaS products (Salesforce). On boarded 5 new clients in Delhi NCR (Orient Electric, Red FM, Falcon Tyres, Boult Audio, SimpaEnergy). Collaborated with UX/UI designers to create user-friendly interfaces, leading to improved user satisfaction scores by 15%. Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.

Conducted comprehensive market research to identify customer needs and market trends, resulting in 30% increase in product adoption. Developed partnership for key accounts like Hiranandani Group, Godrej Properties, Piramal Realty, Sunteck realty, etc. On boarded 7 new customers in Mumbai. Established client and market priorities to execute strategic course of action.

Networking with top telecom companies in Delhi/NCR Circle, generating business from accounts and achieving profitability and increased tower tenancy growth by 30 %. Improved account management by predicting potential competitive threats and outlining proactive solutions. Built and maintained strong client relationships to drive business growth. Analyzed sales and customer data to identify trends and opportunities for increased profitability.