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Srishti SrivastavaSS

Srishti Srivastava

@srishti_srivastava

Manager Sales at GUS Global Services India

Gurgaon, India

GUS Global Services IndiaMIET - Meerut

Results-driven Inside Sales Manager with 8 years of experience in sales, customer services, and corporate engagement. Proven track record of exceeding sales targets for brands like Pearl academy and UPES Dehradun. Expertise includes B2B and B2C sales, team leadership, and managing sales expansion across international regions (APAC, GULF, USA, etc.). Skilled in leveraging effective sales strategies and CRM tools to drive revenue growth and contribute to organizational transformation.

Experience

Manager Sales

GUS Global Services India

Full-time•Apr 2023 - Present•New Delhi

Accomplished Sales Manager with 8+ years of experience in educational technology sales. Demonstrated ability to lead and motivate sales teams, consistently exceeding revenue targets. Proven track record of developing and implementing successful sales strategies. Strong understanding of different industry, technology solutions, and market trends. Excellent communication and relationship-building skills with clients, partners, and internal teams. Led team of 15 inside sales representatives, consistently exceeding quarterly and annual revenue targets by average of 30%. Implemented sales training programs that improved team's product knowledge, objection handling, and closing techniques. Collaborated with marketing team to create and launch successful sales campaigns resulting in 25% boost in lead generation. Managed key client accounts, nurturing relationships and ensuring customer satisfaction. Consistently ranked as top-performing sales representative, achieving 120% of annual sales quota. Drove cross-selling initiative that increased adoption of additional solutions among existing clients, resulting in 15% increase in upsell revenue. Effectively utilized CRM tools to track leads, manage sales pipelines, and improve sales process. Provided product demonstrations and conducted presentations to prospective clients. Cultivated and maintained strong relationships with educational institutions, K-12 schools, and higher education organizations.

Assistant Manager

GUS Global Services India

Full-time•Feb 2021 - Apr 2023•New Delhi

Headed teams of UNIVERSITY OF PETROLEUM AND ENERGY STUDIES and new international venture. Brought growth of 90% in first year of joining. Drove enrolments and placements from leads generated across 11 programs as per targets given. Sales Funnel overview, feedback, analysis and strategic input decisions to increase efficiency and sales result through optimization of marketing channels, markets and as well through the short and mid - term actions to be actioned by. Handled complete recruitment cycle - requisition management, sourcing profiles, candidate management, offer management, on boarding and data analytics. Mentored team members to enhance professional development and accountability in workplace. Developed strategy to increase 100% sales and drive profits. Supervised day-to-day operations to meet performance, quality and service expectations. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement. Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales. Trained new employees on Sales, objection handling and organizing strategies.

Service Advisor

British Airways

Full-time•Jan 2006 - Jan 2020•Gurgaon

Dedicated Travel Sales Consultant with over 2 years of experience in travel industry, consistently meeting and exceeding sales targets. Consistently met and exceeded monthly sales targets, achieving average of 120% of set goals. Proven track record of providing personalized travel solutions that meet clients' needs and expectations. In-depth knowledge of various travel destinations, accommodations, transportation, and industry trends. Strong communication and negotiation skills, ensuring high levels of customer satisfaction and repeat business. Proficient in sales strategies, CRM systems, and customer service practices within travel sector. Drive sales revenue by providing expert guidance and recommendations for travel itineraries, accommodations, and activities, resulting in 25% increase in sales within first year. Develop and maintain strong relationships with clients, understanding their travel preferences to provide tailored travel packages and solutions. Utilize CRM systems to manage client databases, track sales leads, and follow up on inquiries to maximize conversion rates. Collaborate with travel partners, such as airlines and hotels, to negotiate favorable rates and exclusive packages for clients.

Process Associate

OPK Infotech

Full-time•Jan 2017 - Dec 2018•Gurgaon

Generated revenue by cold calling customers across globe. Consistently met and exceeded monthly sales targets, achieving average of 120% of set goals. Drive sales revenue by providing expert guidance and recommendations for travel itineraries, accommodations, and activities, resulting in 25% increase in sales within first year. Answered customers' questions regarding products, prices, and availability. Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement. Used CRM software to maintain detailed contact logs and account records. Met exceeded sales targets and quotas to contribute to overall sales goals and revenue of company. Proficient in sales strategies, CRM systems, and customer service practices within travel sector.

Techical Sales Associate

Iyogi Technical Services

Full-time•Feb 2015 - Nov 2016•Noida

Exceeded quarterly sales targets by 20% through in-depth product knowledge and effective communication of technical features and benefits. Established and maintained relationships with key accounts, resulting in significant increase in recurring sales. Lead technical sales team, consistently surpassing sales goals by 25% through implementation of targeted sales strategies and client-focused solutions. Identify client needs and provide technical product demonstrations and presentations, resulting in 30% increase in client acquisition. Collaborate with product development team to relay customer feedback for product improvement and innovation. Clarified customer requests, forwarded product information and answered questions to support sales operations. Maintained sales tracking reports to support operational enhancements and implement corrective actions. Coordinate with marketing teams to create technical content and sales collateral to support sales process.

Education

MIET - Meerut

BTECH

Chemical Engineering

May 2008 - May 2012

Licenses & Certifications

Certified Professional Salesperson (CPSP)

Issued: Apr 2018• No expiration

Certified Inside Sales Professional (CISP)

Issued: Jun 2019• No expiration

HubSpot Sales Software Certification

HubSpot

Issued: Feb 2020• No expiration

DISC Certification

Issued: Jun 2021• No expiration

Skills

Sales Leadership
Sales Strategy
Team Management
Customer Relationship Management
Product Knowledge CRM Software (e.g., Salesforce)
Communication Skills
Lead Generation Market Research
B2C and B2B Sales
P and L
Market penetration
Call Centre management
Competitor analysis
Sales strategies and planning
Cross-functional team leadership
Multi-unit operations management
Workforce training and development
CRM tools
Negotiation