Vivek Kumar

Currently managing a team of 18 associates. Responsible for overseeing operations across various regions in Jharkhand. Specializes in assisting students who have completed their 12th grade and are seeking admission in prestigious private colleges in India. Engages with teachers from rural areas to drive revenue generation initiatives. Conducts training sessions to equip the team in identifying genuine customers. Personally monitors and refines call pitches, productivity levels, and field visits. Extensive travel across multiple cities to foster business growth. Actively engages with schools and coaching institutes to generate leads. Successfully generated revenue totaling 30 lakhs for the organization within a five-month period. Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans. Proficiently led and supervised a dynamic sales team comprising 12+ associates, driving them to consistently surpass sales targets. Demonstrated exceptional leadership in achieving an impressive revenue milestone of approx 5Cr. Formulated and executed strategic sales initiatives, resulting in a noteworthy expansion of the customer base and a substantial increase in customer retention. Skillfully prepared and presented comprehensive sales, revenue, and expenditure reports to executive management, fostering informed decision-making. Conducted thorough market research to analyze competitors, paving the way for the development and implementation of strategies that positioned the company prominently in a competitive landscape.

Diligently monitored the performance of individual sales team members, proactively enhancing team motivation and overall morale. Spearheaded training sessions for effective call handling and interactions, optimizing team productivity and communication. Maintained meticulous daily trackers to monitor key performance indicators and output parameters, further facilitating data-driven decision-making. Leveraged CRM tools such as Lead squared and Ameyo to create transparency, enhance workflow visibility, and streamline customer relationship management. Managed operations across 50+ cities in Jharkhand, Bihar, Uttar Pradesh and North East, consistently meeting challenging weekly sales targets and achieving an annual revenue exceeding 1.5 cr. Employed cold-calling strategies to establish connections with potential customers, subsequently arranging meetings and offering comprehensive guidance to students and parents about Byju's innovative learning approach, resulting in increased premium subscriptions. Orchestrated the order punching cycle and meticulously tracked order statuses, all while providing ongoing mentorship to students to enhance their learning experience. Demonstrated adaptability by effectively engaging in various sales models, including Field sales, Inside sales, and DTA (Direct to App) sales, showcasing versatility in sales techniques. Cultivated robust customer relationships, ensuring high levels of satisfaction and further strengthening the company's rapport with its clientele.