VIVEK GANAGER

Sales Strategy Development: Developing sales strategies and plans to achieve sales targets, analyzing market trends, identifying business opportunities, and evaluating competitive landscape. Client Relationship Management: Building and maintaining relationships with clients, understanding their needs and requirements, and providing appropriate IT services solutions. Business Development: Identifying and pursuing new business opportunities, generating leads, conducting market research, and expanding the customer base. Sales Presentations and Proposals: Preparing and delivering sales presentations and proposals to potential clients, showcasing IT services offerings, and negotiating contracts. Sales Team Leadership: Leading and mentoring sales teams, providing guidance and coaching, setting sales targets, and monitoring sales performance. Marketing and Branding: Collaborating with the marketing team to develop marketing strategies and campaigns, promoting the company's brand and services through various channels, and analyzing marketing effectiveness. Market Intelligence: Monitoring industry trends, staying updated with technological advancements in the IT services industry, and providing insights to the organization for business decision-making. Sales Forecasting and Reporting: Analyzing sales data, preparing sales forecasts and reports, and presenting them to senior management for strategic planning and decision-making. Customer Relationship Management (CRM): Utilizing CRM tools to manage customer data, track sales activities, and monitor customer interactions to ensure effective sales management. Cross-functional Collaboration: Collaborating with other departments, such as operations, delivery, and finance, to ensure seamless sales and service delivery processes, and addressing customer needs. Upselling and Account Management: Identifying upselling opportunities within existing client accounts, managing and expanding client relationships, and ensuring client satisfa

Managed business growth by providing advice and assistance to ISV partners in maximizing opportunities to accelerate the partner's business and revenue. Built and managed relationships with partners as a trusted advisor. Monitored goals set by ISV partner and Sage to increase partner product revenue productivity and held ISV partners accountable. Tracked and communicated key performance metrics such as Product Revenue & pipeline strength, and provided course correction. Facilitated long complex sales cycles involving multiple Intel & ISV products and decision makers. Collaborated with internal Sage organizations such as direct sales, product marketing and management to help ISVs execute Go To market activities.

Successfully generated average B2B revenue of $30,000 by effectively promoting and selling e-learning products to corporate clients. Secured a B2B deal worth $2 million. Employed various marketing channels to generate high-quality leads for e-learning products. Developed and executed strategic sales plans to maximize revenue and meet sales targets. Cultivated strong relationships with clients, understanding their needs and providing tailored solutions. Stayed updated with industry trends and competitor offerings to position the products effectively. Presented product offerings to potential clients, highlighting the unique value propositions and benefits. Recognized for exceptional sales performance and exceeding sales targets consistently.

Demonstrated in-depth knowledge of the telecommunications industry, providing exceptional assistance to customers. Assisted customers with a wide range of queries, including complaints, requests, orders, and troubleshooting issues related to landline, broadband, and email services. Leveraged strong communication skills to interact with customers, ensuring their concerns were addressed promptly and effectively. Prioritized customer satisfaction by resolving problems and ensuring a positive experience throughout the interaction. Demonstrated expertise in troubleshooting technical issues, including network connectivity, hardware problems, and software-related challenges. Adhered to organizational values and processes, ensuring efficient and effective service delivery to customers.

Managed various clients' system hardware, operating systems, and software systems. Provided one-on-one end-user problem resolution over the phone for user approved Personal Computer (PC) software. Delivered, tagged, set up and assisted in the configuration of end-user PC desktop hardware, software and peripherals. Diagnosed and resolved end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, WLAN and local-area network access problems. Coordinated timely repair of PC computer equipment covered by third-party vendor maintenance agreements. Identification, diagnoses, and resolves Level One problems for users of the mainframe, personal Computer software and hardware, Internet and new computer technology.

Selling Adobe products through digital interactions, targeting both B2B and B2C customers globally. Consistently generating average B2B revenue of $20,000-$30,000 from government, public, and private enterprises. Generating average B2C revenue of $10,000 from customers worldwide. Ensuring efficient call handling while maintaining high customer satisfaction levels. Building and nurturing relationships with customers to drive customer loyalty and repeat business. Awarded for achieving the highest number of sales with the least Average Handling Time (AHT).