Syed Mudassir

Currently serving as a Team Lead Inside Sales, overseeing a global team of 2 employees handling new and old Inbound leads. Streamlined operations by transitioning the team from manual processes to HubSpot automation tools, optimizing efficiency and accuracy. Conducted daily 30-minute catch-up calls with the team, ensuring timely and cohesive lead management and fostering collaborative teamwork. Led consistent re-engagement campaigns for unresolved old leads, maximizing opportunities for conversion. Introduced proactive utilization of LinkedIn and WhatsApp, boosting conversion rates and expanding communication channels. Elevated lead-to-opportunity conversion rate from 8.5% to 13.5%, leveraging strategic improvements in processes and communication. Promoted to the role of Strategic Account Executive, spearheading targeted account engagement and initiating meetings as part of a US-focused outbound process.

Collaborated closely with the marketing team, handling leads generated for the IN/MENA/ANZ regions. Functioned as a consultant at Locus, diligently working on inbound leads to convert them into Sales Accepted Opportunities (SAOs) for the Account Executives in relevant regions. Led inbound team, onboarding new employees, guiding sales flow, and ensuring progress across regions. Actively collaborated with the Chief Growth Officer, sharing insights on lead qualification feedback for Target accounts, and contributing to process enhancement for accelerated ARR generation. Conducted regular quarter-to-quarter analysis to identify optimal lead source channels for Inbound, providing valuable feedback to the VP of Marketing for strategic investment decisions. Fostered transparency in process improvement and decision-making, regularly seeking guidance and advice from the Chief Growth Officer, VP of Marketing, and P/L Heads. Utilized tools: Salesforce, Salesloft, ZoomInfo, Sales Navigator, etc.

Proactively engaged with potential SaaS clients, assessing opportunities using the SCANT framework. Provided exceptional customer service, resolving inquiries, and guiding users in product utilization. Maintained accurate lead records in Zoho CRM, ensuring a well-organized sales pipeline. Nurtured inbound leads from contact to closure, driving successful outcomes. Conducted persuasive product demos, aiding clients in achieving better results. Achieved and exceeded quarterly targets, contributing to team growth and success.

Represented Sales Development for IT SaaS products and solutions in domestic and APAC markets, encompassing roles such as Lead Generation, BANT Qualification, Client Engagement, Market Research, and more. Worked with clients including 'Commscope (Ruckus Wireless),' specializing in Networking products like Access Points, Switches, Controllers, Zone Directors, etc. Also collaborated with similar MNC clients such as Zendesk, MicroFocus, SUSE, Knowlarity, Cisco, and others. Recognized as "Employee of the Quarter" from March to May 2017. Gained exposure to Salesforce and various CRM systems. Utilized tools like LinkedIn Sales Navigator, Email Hunter, Sales Lift, and others. Managed data collection, interpretation, and recording in alignment with company guidelines and standards. Conducted Market Research using tools like data.com, Clearbit, Skymen Info, Bloomberg, and more.

Targeted B2B segment, initiating initial contact with prospective customers. Conducted intensive outreach to existing and potential clients in North America. Utilized CRM tools like Yard to document essential opportunity details. Collaborated closely with Inside Sales Managers and U.S Operations. Expertise: Proficient in Content Syndication, Lead Generation, Market Research, Lead Qualification, Appointment Setting, and Email Writing.