Vatsala Bawa
@vatsalabawa
Business Development Manager at Invictus
Panchkula
Vatsala Bawa is an experienced professional with a background in business development, sales, and client relations. She has held roles including Business Development Manager and Client Sales Executive, focusing on revenue growth, lead generation, and upselling solutions. Her expertise spans technical support, collections management, and coordinating complex projects, demonstrating strong skills in customer service and process improvement.
Experience
Business Development Manager
INVICTUS
Setting goals and developing plans for business and revenue growth. Researching, planning, and implementing new target market initiatives. Researching prospective accounts in target markets. Pursuing leads and moving them through the sales cycle. Developing quotes and proposals for prospective clients.
Client Sales Executive
APPRICUS IT Solution
Providing complete information about the product to the client. Solving all product or service-related issues of the client. Giving the right pitch to the potential clients, so they end up buying the product or availing the services. Maintaining and updating the information of the clients regularly. Providing the best possible solution to the queries of the customers. Upselling of the software and the applications.
Project Coordinator
NIIT Technologies
Maintaining reports of students regarding their attendance and performance. Maintaining google sheets of students for their assessment and assignments. Sharing updates with the HR of others company’s on weekly basis. Making their weekly reports regarding their performance. Scheduling sessions on Teams, Google meet and zoom on daily basis. Maintain records of personnel-related data(payroll, personal information, leaves etc). Redirect HR related calls or distribute correspondence to the appropriate person of the team. Respond to internal or external HR relate inquiries or requests and provide assistance.
Midland Credit Management
Encore Capital Group
Handling outbound calls of collections in Core, O2 and Telecom. Worked as Process Expert in Recovery Department (Elite Group). Handling inbound calls of US customers regarding their collection calls. Maintaining report of team mates regarding their attendance and Quality scores. Taking sessions of Quality Management. Sharing daily updates of process with team mates. Taking huddle with managers before the shift starts.
EQUIFAX
SITEL
Used to take inbound calls of US customers regarding their credit bureau report and score. Upselling process. Suggesting US customers regarding their credit scores. Maintaining data of customers for their scores from Transunion, Equifax and Experian.
MICROSOFT
CONVERGYS
Solving technical queries of US customers. Removing virus and installing various software in their systems. Handling their internet network problems. Maintain accurate product knowledge for all programs. Provide superior customer service to internal & external customers.
Education
Shobhit University
B.A
St. Xavier’s School
Senior Secondary Examination
CBSE, Delhi
St.Xavier’s School
Secondary Examination
CBSE, Delhi