G N Thilak

Defining organizational units and structures for sales, shipping and invoicing. Preparing Inquiry > Quotation > Sales Order > Delivery + PGI > Invoice. Configuring Billing process, billing types, credit and debit notes, billing plan and account determination. Customizing condition technique, condition records and pricing. Creating sales documents, item and schedule line categories, partner function and material determination.

Gained a deep understanding of clients' business needs and objectives. Collaborated with clients to clearly define project/brand scope and objectives. Handled 10+ brands in real estate, financial and health care services. Served as the communication bridge between the client and in-house team. Reviewed and analyzed content strategy/creation, customer experience, and analytics/research. Created presentations to reflect campaign performances and used analysis to develop optimization strategies.

Understood core concepts of digital marketing and techniques used to promote products or services online. Learned to optimize websites and content for better search engine rankings and visibility. Understood how to grow and engage with an audience effectively through paid advertising.

Generated 20+ new leads per month through targeted outreach and offline marketing campaigns. Achieved a monthly sales closure rate of 60% against qualified leads. Made product and service offerings presentations to clients. Identified and pursued new business opportunities to expand client base. Maintained a client retention rate of at least 75% through exceptional customer relationship management.