Winston Magnum

Driving customer acquisition and revenue expansion across the UK SMB segment as part of the growth team. Converting high-intent app users into active members by optimizing onboarding journeys and engagement touchpoints. Enhancing onboarding experiences to improve activation rates and long-term product adoption. Building and deepening client relationships to maximize lifetime value and cross-product usage. Supporting SMB and large-scale businesses through quick onboarding, low fees, and innovative financial solutions.

Working with multiple small, medium, and large companies from North America and UK regions on a day-to-day basis in helping them hire the right talent that fits their requirements. Contributing to their recruitment by assisting them with LinkedIn platform and how best they can use it for shortlisting and hiring great candidature. Conduct market research and analyze industry trends of hiring and recruitment markets to develop new product offerings for our clients. Collaborate with cross-functional teams to develop and execute go-to-market strategies. Managing a portfolio of over 200 client accounts, exceeding monthly sales quotas by an average of 15%. Provide exceptional customer service and build long-term client relationships resulting in a 95% client retention rate. Develop new business opportunities that increase the market share and revenue of the client companies. Maintain a track record of exceeding targets and building long-term client relationships.

Scheduling appointments with international customers from North America region to discuss their requirements and the interest in selling the vehicle. Talking to varied customers who are interested in selling their cars to the company and probe them about the vehicle that they want to sell. Checking the legal documentation for the vehicle and assessing if that is all right. Analyzing the damage to the vehicle and quoting a decent price which meets the requirement of the customer, and which satisfies the business needs as well. Dealing with a pipeline of over 100 opportunities and providing regular forecasting reports to senior management. Maintain accurate and up-to-date customer data in Salesforce CRM. Meeting the business targets every month and helping the team to achieve its numbers.

Scheduling appointments with the small and medium business clients across UK and Ireland to discuss about their google AdWords account. Discussing their business marketing objectives and KPIs that they are looking for. Setting up AdWords accounts, running campaigns, and controlling budgets for the clients based on their requirement. Focusing on lead generation or brand awareness, depending on client's marketing objective to help them streamline and customize their campaign creation. Guiding to build audiences, setting budget, and uploading an ad creative. Identifying keywords, the clients wants to bid and creating groups of those keywords that are paired with ads Majorly optimizing their AdWords accounts towards achieving the return on ad spend and revenue targets for that calendar month.

Worked for Virgin media as Senior Associate for UK clients Troubleshooting customers' concerns over calls and giving an effective resolution. Interacted with public and business customers in regards to their broadband and wireless connections. Also handled Escalations, Callbacks and Follow Up as a Senior CSE. Also was an Expert on using different kinds of Tools to help out Customers concerns. Also was an Expert to Train and Teach new Batches on Tools and Call handling.

Dealt with varied North American clients in troubleshooting their technical issues regarding wifi and broadband connectivity. Probed the client about the issue being the first point of contact and try to offer the best solution on call. Followed up with the clients if they had encountered the issue again and raised the relevant tickets to send out the right support to them. Managed the billing for the clients and helped them in clearing their invoices.

Site In charge of Chimney Towers and Over Head Bridges. Site In charge & management for Steel plant. (R.S. Pabbla ) Giving accurate data for monthly bills. Working on accounts, bills and payments of Labors. Keeping up-to-date statistics of bill payments and labor payments.

Completed Degree BBA finance with 74%

Completed 12th with 70%

Completed 10th with 72%