SPSushma Passi
@sushmapassi
HR Operations Manager
Delhi-NCR
Sushma Passi is an achievement-driven HR professional with nearly 19 years of experience in global HR Operations. She specializes in managing the entire employee lifecycle, including payroll, benefits, and process reengineering for diverse, large-scale workforces (40,000+). Her expertise covers statutory compliance, policy formulation, and implementing automation projects across multiple international locations.
Experience
Associate Manager - HR (Central HR) / Business HR Partner
Tech Mahindra Pvt. Ltd.
Maintained and updated Attendance Management System, Overtime Tool, Leave Management System, and PACE HR (PeopleSoft) for employee lifecycle. Prepared and processed payroll inputs for Offshore and Onsite. Initiated and completed Automation Projects across the Globe, reducing F&F TAT from 60 days to 30 days. Designed, reviewed, and updated HR Policies and Processes. Performed BHR Lead role for clients like Google & Vodafone, administering end-to-end employee lifecycle activities, resolving grievances, and conducting quarterly R&R ceremonies.
Deputy Manager (HR)
IBM Daksh (Formerly known as Concentrix India Pvt. Ltd.)
Designed HR processes and policies for multiple countries. Headed end-to-end employee engagement activities including Induction, Absenteeism, Overtime, Payroll, and Separation. Conducted Process and Policy Audits and risk-based analysis for various HR verticals. Facilitated external audits by KPMG, Price Waterhouse Coopers, and IBM Global Team.
Education
Sri Ram College of Commerce (DU)
M.Com.
Commerce
Gargi College, Delhi University
B.Com.
Commerce
Licenses & Certifications
Certified IQA (Internal Quality Auditor)
IBM Daksh
Certified SOX Auditor
IBM Global
Certified ISO 27001:2013 + ISO 31000