JEZEEM ASHROFF

Develop and execute sales strategy to meet targets for WhatsApp API solutions. Identify potential SMB & SME clients, initiate contact, and establish relationships with businesses interested in WhatsApp API integration. Understand the communication needs and pain points of clients and recommend WhatsApp API solutions to address their specific requirements. Stay up to date with the latest features and capabilities of WhatsApp APIs and communicate this knowledge effectively to clients. Prepare and deliver sales presentations and proposals to clients, demonstrating how WhatsApp API solutions can benefit their business. Work with clients to create customized integration solutions, if necessary. Negotiate pricing, terms, and contracts with clients, ensuring they align with company policies and profitability targets. Collaborate with the technical team to ensure seamless integration and support for clients.

Develop and execute a sales strategy to identify target markets, industries, and potential clients for CX SaaS solution. Understand the products and their features. Be able to effectively communicate their value propositions to potential clients. Work closely with potential clients to understand their specific customer experience challenges and requirements. Tailor solutions to meet their needs. Monitor and manage the sales pipeline, ensuring timely follow-up with leads and prospects. Track sales progress and provide regular reports to higher management. Establish and nurture strong relationships with key stakeholders within client organizations, including C-level executives, customer experience professionals, and IT departments. Conduct product demonstrations and presentations to showcase the benefits of the CX SaaS solution to potential customers. Negotiate contracts, pricing, and terms with clients, ensuring the best deal for both the company and the customer.

Lead, mentor, and coach a team of Retail sales representatives, helping them achieve their individual and team sales targets. Develop and execute a comprehensive sales strategy, including setting goals, defining target markets, and creating sales plans. Monitor and assess the performance of sales team members, providing regular feedback and guidance to help them improve and meet their goals. Identify training needs and provide ongoing training and development to improve the sales team's skills and knowledge. Streamline the sales process and implement best practices to enhance efficiency and effectiveness in achieving sales objectives. Accurately forecast sales revenue and monitor progress towards achieving targets. Oversee the management of customer relationships and ensure a high level of customer satisfaction. Work with marketing teams to develop lead generation strategies and ensure a consistent flow of leads for the sales team. Monitor the sales pipeline, track leads, opportunities, and deals, and ensure that sales representatives are effectively managing and nurturing leads. Generate and analyze sales reports and present performance metrics to senior management. Manage the sales team's budget, including expenses related to sales and marketing activities. Develop and manage sales incentive programs to motivate the sales team.

Reaching out to Enterprise & Retail Brands for Ad-space to Infosys, Wipro, HCL, Tech Mahindra and many more. Sold ad space to Travel, F&B, Lifestyle, eCommerce, Real Estate, Education, Health and many more. Worked with the team to develop proposals that speak to the brand needs, concerns and objectives. Sold quarterly event space to brands can put up kiosk in-corporate premises for their Offline Marketing, Engagement Events for a couple of days. Drive various brands for their Affiliate campaigns. Work with brands for their digital campaigns drive engagements via contests & surveys.

Generate new business opportunities through cold calling and field visits to close local deals with F&B and Beauty categories. Prospect new accounts by contacting, consulting with, and closing deals through networks, relationships and research. Take ownership of contract negotiation process, dealing with margins, discounts, and other critical elements. Strategies of deal structure to reach merchants’ desired outcomes and maximize profit. Work with the teams post-close to ensure a smooth transition. Achieve and exceed sales targets.

Research and develop new business opportunities by prospecting potential clients and generating new leads - targeting local to engage, consult, and close local deals. Consistently achieve and/or exceed your sales targets. Develop familiarity with each merchant’s business, including but not limited to services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue. Utilize knowledge of deal structure and strategy to reach Khojguru's and merchants’ desired outcomes and maximize profit. Take ownership of the contract negotiation process, dealing with margins, discounts, and other critical elements. Work with Merchant Development teams post-close to ensure a flawless transition of accounts and align on merchant strategy.

Respond to customer inquiries and resolve their issues in a professional and friendly manner. Provide service information to customers and make recommendations based on their needs and preferences. Handle customer complaints and escalate complex issues to appropriate departments for resolution. Keep accurate records of customer interactions and transactions in a timely manner. Ensure that customer needs are met and that issues are resolved in a timely manner. Continuously improve customer service processes and procedures to optimize customer satisfaction.

Develop and execute software test plans, test cases, and test scripts to ensure high-quality software products and services are delivered on time and within budget. Identify, isolate, and report bugs and issues in software applications and work with cross-functional teams to troubleshoot and resolve them. Collaborate with software developers and product managers to understand software requirements, use cases, and business needs. Participate in design and code reviews to ensure software quality and testability. Develop and maintain automated test scripts and frameworks to increase efficiency and effectiveness of testing efforts. Continuously improve software testing processes and methodologies to optimize quality and efficiency. Stay up-to-date with industry trends, technologies, and best practices related to software testing.