Sukriti Singh

Managing end to end account operations of 12 clients in USA and Italy. Developing trusting relationships and delivering revenue and volume targets for key account channel. Exceeded my target value in Q1 - 2022 by 12 % by anticipating the clients’ actual needs and working accordingly with the procurement team to get the quality product delivered within the stipulated time. Awarded Quarter Gold Star ( Q-1 2022 ) for building strong client relationships and strategically up-selling and cross selling the products. Generated 10% of annual sales by understand key clients' needs and requirements leading to resolving customer complaints quickly and efficiently. Established organization’s social media presence, establishing page content and branding the firm, generating the social media page traffic eventually generating new leads of architects, buildings & landscape designers.

Responsible for managing daily end to end operational activities starting from batch formation, scheduling the classes to coordinating with the faculties. Coordinating with other branches for classes, resolving customer issues and making sure that that the end customer is satisfied.

Performed risk analysis and fraud management to ensure every Amazon transaction was secure. Evaluated the legitimacy of the suspicious seller accounts on the Amazon platform by conducting statistical analysis and evaluated risk via use of management software. Developed contingency plans to successfully handle frauds on the systems to detect fraudulent activities and prevent bad debt. Enhanced customer experience by solving seller queries and giving solutions within stipulated SLA.

Specialization: Marketing | Minor: Operations

10th & 12th