Souvik Nandy

Leading a team of 25 including a Project Manager, Royalty Dept./Book Listing executives for streamlining the work process. B2B Sales, Affiliate Marketing, Digital marketing, Lead Generation, Facebook & Instagram promotion. Handling 25+ international & 40+ clients nationwide on a monthly basis and delivering projects within the desired time. Acting as a PoC for the senior management regarding update w.r.t. sales calls answered and closed on a daily basis.

Have to do cold calls, Zoom meetings to give the demo regarding software. Have to deal with clients to enroll for Employee monitoring software for tracking their employees, attendance and performance. B2C, SAAS Sales. Have to meet with clients as per requirements. Acting as a PoC for the senior management regarding update w.r.t. sales calls answered and closed on a daily basis.

Have to guide member so find their sole mate. Have to deal with clients for enrolling there son/daughter for their marriage. B2C Sales. Have to meet with clients as per requirements. Acting as a PoC for the senior management regarding update w.r.t. sales calls answered and closed on a daily basis.

Leading a team of 8 including a Project Manager, Royalty Dept./Book Listing executives for streamlining the work process. B2B Sales. Handling 25+ international & 40+ clients nationwide on a monthly basis and delivering projects within the desired time. Acting as a PoC for the senior management regarding update w.r.t. sales calls answered and closed on a daily basis.

Offered support to Jio prepaid customers pan-India via inbound calls & emails and provided floor support. Accepted issues for ~95 customers and coordinated with the concerned team to resolve the same on a monthly basis. Maintained a TAT of 48 hours to provide plausible solutions for user-related issues w.r.t. to internet problem.

Acted as a PoC for 450+ clients to provide desired support and verified details in Iqama Id for the same on a monthly basis. Maintained a TAT of 96 hours to provide plausible solutions w.r.t. resetting DSL port or assigning the technician for the same. Oversaw the smooth resolution of client-related issues w.r.t. Landline/Prepaid internet via calls and emails.

Monitored day-to-day purchase & sale, handled visitors, maintained registers and catered to invoices, client calls, etc. Forwarded the collected data to the respective manager and to IMS – Healthcare offices in Mumbai & Hong-Kong.