Souveek Pradhan

Data-Driven Business Growth: Conducted data analysis revealing key patterns, enabling over five product enhancements with cross-functional teams, increasing monthly inspections from 15,000 to 25,000. Leveraged Metabase to create real-time dashboards for the Operations team, increasing work efficiency and facilitating data-driven decision-making. Evaluated customer interactions and journeys using Mixpanel and Google Analytics to identify and improve user experience and product adoption by 30%. Reduced cost per case by 5% by analyzing data to identify and minimize unnecessary customer communication events, reducing messages by three per case. Developed automated performance summaries and KPIs using advanced analytics tools, delivering critical monthly reports for senior leadership, driving data-informed strategies in collaboration with Presales and CS teams. Aligned product roadmaps with data insights and business goals, collaborating with cross-functional teams to drive results.

Engineered an AI Powered predictive underwriting model, reducing loan approval time by 60% and improving risk assessment accuracy to 85%. Achieved a 26% improvement in profit margins and identifying high performing strategies by leveraging data-driven insights from A/B Testing on a customer base of 50K Customers. Analyzed user needs and business objectives into detailed requirement documents, process flows, and use cases to align product development with business goals. Spearheaded the launch of a co-branded credit program as the Product Owner, overseeing the entire product lifecycle from ideation to market rollout. Built sales tracking dashboards, enhancing operational efficiency and reducing refund rates from 30% to 0.01%. Formulated Automated loan application workflows, decreasing manual intervention by 50% and improving customer satisfaction scores by 20%.