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Sonakshi Mathur

@sonakshimathur

Associate at Rolling Banners

Gurgaon, Delhi NCR

Rolling BannersMumbai University

Highly experienced professional with 9+ years in Project Management, Client Delivery, and Customer Success across B2B SAAS, HR Tech, BFSI, and Marketing. Proven ability to manage large client portfolios, overseeing end-to-end project delivery and client retention. Expertise includes consulting for HNI/Retail clients, managing complex branding projects, and leading cross-functional teams.

Experience

Associate

Rolling Banners

•Apr 2020 - Present

Closely working with 25+ portfolio clients as Project Manager to understand their requirements & accordingly strategize and consult (Delivery & Operations) in Retail Branding solutions. Responsible for Managing North - Client delivery and Project Management working with clients like Oyo rooms, Muthoot Finance, Cars24, Go Mechanic & more. Achieved 130% of Delivery target in FY 19-20 ensuring entire project management - End to end operations. Co-ordinating with Clients, partners & internal stakeholders for delivery of Branding Projects. Maintaining excellent Key client relations maturing and nurturing the account for maximum revenue generation through end to end delivery.

Key Accounts & Client Delivery Manager

•Feb 2019 - Feb 2020

Professional with 9+ Years experience as Project Manager, Client Delivery & Customer Success Roles across B2B SAAS, HR Tech, BFSI & Marketing Landscape. Managed a team of 4-7 reportees in my current and last organisation. Responsible for their performance, growth and tasks. Responsible for assisting HNI & Retail clients with product services and operational requirements. Responsible for Consulting Retail & HNI clients with their investment queries, providing satisfactory solutions. Portfolio management of the existing as well as new clients.

Customer Service Executive

DCB Bank Ltd

•Aug 2015 - Dec 2017

Consultant - Financial Service

ICICI Prudencial

•May 2014 - Jul 2015

Responsible for managing 20+ Corporate client operations for the branch and maintaining relationship with existing clients. Portfolio management & account servicing of the mapped customer base. Responsible for maintaining records and assisting audits for the branch deliverables received. Responsible for day-to-day transactions and entries delivered to assist walk-in customers at the branch.

Education

Mumbai University

Masters in Electronic Commerce

Electronic Commerce

Apr 2012 - May 2014

Gained extensive knowledge about the backend operations of E-comm setup.

Mumbai University

Bachelors of Commerce

Accounts & Finance

Apr 2009 - Mar 2012

Academic Excellence in Accounts & Finance.

Skills

Client Engagement
Project Management
Client Delivery
Account Management
Portfolio Management
Salesforce CRM
Canva
Sales Navigator
Social Media Content Writing
Retail Branding
Thought Leadership
Zoho People
CRM