Suraj Gupta

Engaged with clients through cold calling, Cold emails or linkedin to understand their data analytics requirements and challenges, Marketing automation requirement and proposed tailored solutions to meet their business objectives. Drove revenue growth by consistently exceeding sales targets in B2B software sales, business intelligence data analytics sales, and marketing automation SAS CI 360 sales. Developed and executed strategic sales plans to identify target markets, penetrate key accounts, and expand customer base. Established and nurtured strong relationships with C-level executives and decision-makers, understanding their business objectives and aligning solutions to meet their needs. Conducted engaging sales presentations, negotiations, and contract discussions, resulting in successful closures of major deals. Mandge Existing accounts and Handling Cross selling / Upselling targeting for new logo acquisition. Meeting online and on-site with potential customers.

Prospected, qualified, and closed new business opportunities in cloud sales, positioning SaaS services to address customer pain points. Conducted comprehensive needs analysis and solution demonstrations to prospects, showcasing the value and ROI of cloud-based solutions. Collaborated with technical teams to create customized proposals and develop implementation plans, ensuring seamless onboarding and customer satisfaction. Exceeded quarterly and annual sales targets, consistently ranking as a top-performing sales executive.

Provided outstanding customer service via email and chat support channels, addressing customer inquiries, concerns, and complaints promptly and professionally. Assisted customers with ride information, booking status updates, billing inquiries, and troubleshooting technical issues. Demonstrated empathy and understanding while actively listening to customer concerns and providing appropriate solutions to resolve their issues. Utilized customer service software and ticketing systems to manage customer interactions and ensure timely responses and follow-ups. Collaborated with cross-functional teams, technical support to ensure prompt resolution of customer issues. Consistently met or exceeded performance targets for response time, customer satisfaction, and first-call resolution.