Abhishek Kumar
@abhishekkumar7844
Senior Sales Manager-CRM at Ginger Webs Pvt Ltd/Think Exam (SaaS)
Delhi, India
Abhishek is an accomplished sales manager with over 6 years of experience in B2B E-commerce, EdTech, IT, and SaaS industries. He possesses a strong background in operations and revenue optimization, having successfully managed teams and increased market share. His expertise includes developing personalized customer success strategies, managing renewals, and driving growth for large enterprise accounts across various sectors.
Experience
Senior Sales Manager-CRM (Customer Success/Renewals)
Ginger Webs Pvt Ltd/Think Exam (SaaS)
Leading a team of 12-15 Customer Success/Renewal Managers/Associates and aligned them to meet their monthly revenue targets. Generated INR 2.8 Cr.+ revenue as of now. Responsible for Support, Success, Renewals, Cross Selling, and Upselling in Pan India, Government, and International Clients. Retained and grew 100+ large enterprise accounts by 40%+ by establishing personalized customer success strategies. Monitored product usage and built effective customer success models in achieving a 95%+ program renewal rate.
Business Development Manager
BYJU'S The Learning App
Generated INR 13.5 Cr.+ revenue on a weekly revenue module by leading a team of 18-20 BDAs. Successfully converted 35%+ of free subscribers to paid subscribers, leading to a 19%+ increase in revenue.
Relationship Manager
Infocom Network Ltd/TradeIndia.com
Generated INR 2 Cr.+ revenue in 12 months by leading a team of 5-6 Associates. Managed existing client base, Productivity, Renewal, Complaint, Complaint repetition, and Churn management. Advised Total eCommerce solution and provided Business solutions to International Customers, UAE, Enterprises, MSMEs, SMBs, and SMEs.
Senior Sales Associate
IndiaMart Intermesh Ltd
Generated INR 50L+ revenue providing B2B customer support in Pan India. Responsible for generating revenue through servicing existing clients, managing their retention and renewal year on year, and upselling.
Education
Ginger Webs Pvt Ltd/Think Exam (SaaS)
Senior Sales Manager-CRM
Customer Success/Renewals
MBA Program
MBA
Marketing
CIMAGE College - Patna
BBM
Business Management
N/A
Diploma in Computer Application
N/A
Diploma in Retail Management
N/A
Diploma in Client Servicing