Shashank Tyagi

Have good experience in customer acquisition, customer onboarding via mail and call (inbound and outbound), managing SLAs and KPIs, and revenue generation. Maximize team revenue by 20% and worked with the multiple teams within the business unit. Efficently used CRM Software for Effective Customer Engagement and Tracking Leads. Constantly doing Follow ups with Cross Category Leads and achieved more than 80% of the target.

Secured Clients with 10 Sites in Gurugram producing INR 2 Cr in revenue. Maximize revenue generation and lead closures by using social and public media marketing campaigns. Led a team of 14 Sales Executive and implemented a comprehensive training program for them. Site Selection, Evaluation and Purchase Negotiation for Residential properties with Clients. Run Sales cycle from Researching Prospects to Cold Calling, in-person meeting, Pitching, Consulting, Negotiating, and Closing Deals.

Responsible for site analytics and testing to drive growth for ecommerce KPIs. Strategized, implemented and managed all E-Commerce initiatives to ensure maximum customer acquisition and revenue production. Used a/b and multivariate testing to drive 15% improvement in site conversion. Improved user engagement through detailed analytics and user testing.