SATYA SAKA

Orchestrated post-implementation project delivery, ensuring clients maximized value from AI solutions by coordinating cross-functional teams, resolving issues with a 95% first-contact resolution rate, and conducting regular progress check-ins. Enhanced product adoption by developing strategies that increased usage by 30%, empowering clients through tailored training and resources, while leveraging usage data to drive a 25% improvement in customer satisfaction scores. Spearheaded contract renewals with a 90% success rate through effective negotiation, precise record-keeping, and seamless collaboration with sales and legal teams, resulting in a 15% reduction in contract processing time. Directed multiple implementations with a strong focus on project management, expertly managing timelines, risks, and issues, achieving 100% on-time delivery, and serving as the primary contact for support and escalations, resolving 80% of issues within 48 hours.

Specialized in Customer Relationship Management and Customer Retention, maintaining an average of 60% customer retention for about-to-churn customers. Collaborated with cross-functional teams, including product, operations, and sales, to identify upsell/cross-sell opportunities and improve product usability. Generated revenue of USD 18,000 through a renewal project by analyzing customer engagement data and overseeing the project end-to-end in the K3 Product Segment. Conducted personalized one-on-one B2B customer collaborations, tailoring resolutions on a case-by-case basis. Assessed performance, conducted comprehensive reviews, and optimized CSAT score (95%) and SLA compliance. Conducted training and mentorship for underperforming team members, focusing on customer onboarding, leading to enhanced product adoption and the delivery of high-quality customer calls.

Executed process changes in CRM RCA capturing, leading to actionable insights and improved retention. Led training sessions for over 110 success specialists in customer onboarding. Improved student onboarding processes, decreasing cancellation rates by 16%. Fostered strong relationships, reducing churn rate by 7%. Developed and implemented customer success strategies, achieving a high CSAT score within the first 3 months. Launched sales campaigns that boosted sales-qualified leads by 50% and achieved a 25% conversion rate.

Organized impactful sales campaigns in the competitive Ed-tech market, driving a 40% boost in high-quality leads and achieving a conversion rate of 40%. Surpassed a weekly target of 3 lakhs, contributing 45 lakhs in 5 months, maintaining a consistent track record of meeting targets. Innovated a strategic approach to sales, leveraged various tactics to generate leads, increase engagement, and drive 35%-40% conversions in a highly competitive market. Deployed a targeted sales strategy to generate B2B leads, boost B2B engagement, and drive conversions in both markets.